Co-Manager - Ontario Mills #15
Position FLSA Status Location Job Purpose Deliverables
Actively participate in store walkthroughs with the Store Manager and District leaders to ensure consistency in the quality of service, operation and visual execution
Train and monitor Associates on company policies and expectations, cashier training, loss prevention policies and procedures, and product standards information
Responsible for overall store maintenance by overseeing facility, safety, loss prevention, and inventory issues
Manage and measure progress and results against key targets, and also be responsible for the email capture program
Oversee activity and execution of service, loss prevention, event marketing, cash handling and managing return to vendor and supplies
Lead overall store earnings by driving top line sales and managing controllable contribution. This includes educating Associates on ways to drive sales through promoting service standards, product knowledge, etc.
Collaborate with merchandising leaders to ensure the execution of markdowns / signage / marketing to align with merchandise placement
Accountable for supply and maintenance expenses and to follow up with Facility Services on all maintenance issues
Evaluate customer surveys to assist with the execution of any action plan to enhance the customer’s in-store experience
Monitor daily payroll planner, adjusting schedules accordingly, and completing register audits as necessary
Ensure all delivery information is accurately reported to verify all shipment related paperwork meet audit requirements
Partner with the Store Manager with talent selection, recruiting, onboarding, networking, administrative work and service, new hire documents, training, coaching, engagement, retention, and recognition initiatives for the store
Spend at least 60% of the shift performing Leader On Duty tasks
Knowledge, Skills, and Qualifications :
Knowledge, Skills, and Qualifications
Must have at least 2 to 4 years of retail management experience. Prior retail store leadership experience preferred.
College degree or relevant technical or vocational training preferred
Must be skilled in leadership, coaching, and training, sales generation, strategic planning, authentic customer service, communication, conflict resolution, business acumen, time management, POS terminals, and general retail software proficiency
Must be able to provide feedback, develop others, embrace and lead change, and make decisions under ambiguity
Must have excellent interpersonal skills and be able act with integrity and professionalism to ensure that all business is conducted without bias or prejudice
Must be able to lift and carry up to 50 lbs., perform frequent standing, walking, repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and work with cleaning chemicals.
Must be available to work a flexible schedule to meet the needs of the business, which may include closing and weekend shifts.