Software Support Engineer
ABB
Kraków, Małopolskie, Poland
32 d. temu

We are an international pioneering technology leader that is writing the future of industrial digitalization. At the forefront is our Software Development Center which provides industry leading software and deep domain expertise to help the world’s most asset-

intensive industries solve their biggest challenges. We seek exceptional people to join our Global Customer Care team. We want enthusiastic, talented people with excellent customer service and communication skills to join us in this challenging customer facing role.

Tasks :

Maintain all aspects of client satisfaction while providing technical and functional support to our European and Global Customers of our Enterprise Software solutions.

  • Troubleshoot and resolve complex and varied issues
  • Manage and own all aspects of client satisfaction
  • Liaise with Global Teams to deliver excellent service to our customers.
  • Attend regular customer meetings and provide regular status updates to internal and external stakeholders
  • Act as an advocate for the customer and effectively communicate feedback to and from technical teams
  • Requirements :

  • Excellent Customer Service Skills
  • Experience supporting Enterprise Software Solutions is desirable
  • A proactive approach with business focus and drive
  • University Education
  • Fluent English both written and spoken
  • Team player with a desire to grow and learn.
  • Desirable skills : API’s / XML / SQL / Database Technologies / Azure Application knowledge / Web Technologies
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