IT Support Technician
The Hut Group
Magnice, Lower Silesian Voivodeship, Poland
11 d. temu

Description

Location Magnice, Wroclaw Poland

The Hut Group :

THG (The Hut Group)’ s primary focus is health, beauty, prestige and sports nutrition consumer goods. The company owns and operates many leading brands including LookFantastic.

com, ESPA, Illamasqua, Grow Gorgeous, Mamma Mio, Mio Skincare and MyProtein.com - The world’s #1 online sports nutrition brand.

THG is preparing to launch a Site in Magnice, Wroclaw, Poland, for Distribution and Manufacturing. The site will open in Q3 2018 with some key hires starting in advance of this date.

THG is looking to recruit an Enterprise IT Support Team.

The IT team will be responsible for providing and maintaining the site's IT working environment delivering a world-class experience from the day someone starts.

You are the face of IT and will have excellent Customer service skills ensuring that each and every employee is able to perform their roles in the most efficient way possible.

KEY RESPONSIBILITIES :

  • Create and maintain a seamless and automated New Starter Process
  • Support internal IT teams as well as Business Partners and employees, working closely with the Server and Networking teams
  • Monitor assigned Incidents, Service Requests and Queries
  • Key role in developing corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards
  • Responsible for successful deployment and upgrades of workstations
  • Perform computer management and system administration activities
  • Perform hands-on assistance when necessary to resolve issues with core networking switches, routers, wifi access points and storage arrays
  • Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes
  • Proactive management of open incidents, working with technical support teams to gain the fastest resolution based on incident SLA
  • Support of the following Technology : Microsoft Office products, Windows 10, Macs, Desktops, Laptops, Printers, Networked copiers, basic LAN / WAN connectivity, telephony products (IP phones / mobile phones) and mobile devices
  • Daily communication of service business line status
  • Ensuring all calls that cannot be resolved by the IT Service Desk are allocated to the relevant support team in a timely manner and resolved
  • Updating and writing Knowledge Base entries when new solutions are established
  • Raising awareness of regular repeat Incidents
  • Raising Problem Records for investigation
  • Requirements

    ESSENTIAL SKILLS & EXPERIENCE

  • Appreciation of ITIL methodology
  • Active Directory toolset with basic to advanced-level configuration experience
  • MS Office 2016 and or 0365 or other SaaS bases service support
  • Experience writing and updating operating instructions and documentation and equipment auditing
  • MCITP / MCP / MCDST or equivalent knowledge in Enterprise-level desk side computing
  • All Microsoft products suites and Operating Systems
  • Experience of Apple products (Mac Book, iPad, iPhones etc)
  • Asset management
  • BENEFICIAL SKILLS & EXPERIENCE

  • Experience of Cisco networking and wireless products IOS / Nexus / Meraki
  • Networking & VPN & SOHO wireless networks including TCP / IP, RDP,
  • Wireless Network operation, management and troubleshooting
  • Server Room Infrastructure PDU / UPS Configuration and management Air Conditioning Installation / removal of equipment and maintenance
  • You should also be warm, friendly and approachable, always striving for top rate customer satisfaction

  • Excellent analytical and problem-solving skills with a want to find and understand the problem
  • Excellent verbal and written communication skills
  • Experience with ITIL processes and procedures
  • Good at identifying problems and resolving
  • Organised and calm under pressure
  • We offer :

    Competitive salaries plus discounts and benefits

    Leadership and Development training throughout your career

    An exciting, fast-paced working environment where you will work with and learn from the best in the business

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