Location Magnice, Wroclaw Poland
The Hut Group :
THG (The Hut Group)’ s primary focus is health, beauty, prestige and sports nutrition consumer goods. The company owns and operates many leading brands including LookFantastic.
com, ESPA, Illamasqua, Grow Gorgeous, Mamma Mio, Mio Skincare and MyProtein.com - The world’s #1 online sports nutrition brand.
THG is preparing to launch a Site in Magnice, Wroclaw, Poland, for Distribution and Manufacturing. The site will open in Q3 2018 with some key hires starting in advance of this date.
THG is looking to recruit an Enterprise IT Support Team.
The IT team will be responsible for providing and maintaining the site's IT working environment delivering a world-class experience from the day someone starts.
You are the face of IT and will have excellent Customer service skills ensuring that each and every employee is able to perform their roles in the most efficient way possible.
KEY RESPONSIBILITIES :
Create and maintain a seamless and automated New Starter Process
Support internal IT teams as well as Business Partners and employees, working closely with the Server and Networking teams
Monitor assigned Incidents, Service Requests and Queries
Key role in developing corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards
Responsible for successful deployment and upgrades of workstations
Perform computer management and system administration activities
Perform hands-on assistance when necessary to resolve issues with core networking switches, routers, wifi access points and storage arrays
Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes
Proactive management of open incidents, working with technical support teams to gain the fastest resolution based on incident SLA
Support of the following Technology : Microsoft Office products, Windows 10, Macs, Desktops, Laptops, Printers, Networked copiers, basic LAN / WAN connectivity, telephony products (IP phones / mobile phones) and mobile devices
Daily communication of service business line status
Ensuring all calls that cannot be resolved by the IT Service Desk are allocated to the relevant support team in a timely manner and resolved
Updating and writing Knowledge Base entries when new solutions are established
Raising awareness of regular repeat Incidents
Raising Problem Records for investigation
ESSENTIAL SKILLS & EXPERIENCE
Appreciation of ITIL methodology
Active Directory toolset with basic to advanced-level configuration experience
MS Office 2016 and or 0365 or other SaaS bases service support
Experience writing and updating operating instructions and documentation and equipment auditing
MCITP / MCP / MCDST or equivalent knowledge in Enterprise-level desk side computing
All Microsoft products suites and Operating Systems
Experience of Apple products (Mac Book, iPad, iPhones etc)
BENEFICIAL SKILLS & EXPERIENCE
Experience of Cisco networking and wireless products IOS / Nexus / Meraki
Networking & VPN & SOHO wireless networks including TCP / IP, RDP,
Wireless Network operation, management and troubleshooting
Server Room Infrastructure PDU / UPS Configuration and management Air Conditioning Installation / removal of equipment and maintenance
You should also be warm, friendly and approachable, always striving for top rate customer satisfaction
Excellent analytical and problem-solving skills with a want to find and understand the problem
Excellent verbal and written communication skills
Experience with ITIL processes and procedures
Good at identifying problems and resolving
Organised and calm under pressure
We offer :
Competitive salaries plus discounts and benefits
Leadership and Development training throughout your career
An exciting, fast-paced working environment where you will work with and learn from the best in the business