What You'll Do
Cisco Managed Services (CMS) organization seeks a Tier 2 level Engineer to join a team of extremely talented professionals supporting the global Security infrastructure for a strategic Financial Services customer.
This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in technology.
The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.
This role focuses on device management, remediation, event analysis, and providing world-class customer service. Job responsibilities include troubleshooting, diagnosing and resolving problems in complex customer networks, working in a global 24x7 organization.
An ideal candidate will have prior NOC / SOC experience, working against timelines in a fast paced environment. A strong working understanding of Security platforms and technologies is necessary for a successful candidate.
Excellent communication skills over video, web conference, and chat are required to succeed in the global Team.
Who You'll Work With
Cisco Managed Services provides customers with assurance that the IT platform is in good hands while they focus on opportunities and challenges resulting from the accelerating pace of technology evolution.
Cisco Managed Services offers accelerated agility, higher return on investment and risk mitigation through a choice of delivery & consumption options designed to meet varying needs, budgets and environments.
Minimum Qualifications :
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