We are an international pioneering technology leader that is writing the future of industrial digitalization. More than 10 years ago, our Information Systems Delivery Center was built up.
Two years ago we successfully merged into the newly created Global Business Services organization. This allowed us to expand our global activities and support even further.
To strengthen the Sales & Marketing organization, we are looking for IS Trainer. This person will be part of the team responsible for supporting crucial IS Services by helping to understand the business needs and to translate them into the IT Service requirements, having significant contribution into the current and future Services delivered to the business.
Typical responsibilities may include, but are not limited to, the following :
Successful candidate will Apply IT and business experience together with communication and training expertise to ensure that Marketing & Sales business stakeholders receive transparent and clear guidelines on the applications functional area as well as on the IS processes covering support, release management, change control, incident management & authorization model in order to keep Customer Satisfaction at an exceptional level
Accountable for creation, delivery and execution of Marketing & Sales IS Solutions training plan and communication
Challenges the processes regarding usability and makes recommendations for improvements that would be beneficial for the end users
Supervises that release trainings are delivered according to agreed standards and change management best practices. Is consulted on proper communication on incident management and critical changes in the applications in scope
Works with supplier to design, build and deliver the necessary training material, videos & eLearning according to ABB Branding and standards
Influences Functional Analysts to build user friendly manuals and plays a role of change agent within the team to ensure proper knowledge and information exchange
Work closely with business stakeholders to understand business training needs
Above 5 years of training management experience within IT area
Profound IS application technology knowledge combined with basic understanding of the overall context of business processes and the IS technologies impact
Experience in working in international environment
Fluent spoken and written English
Experience and understanding of Change Management activities
Project Management experience needed for the planning and execution
Knowledge of sales and marketing business processes will be an advantage