Client Servicing Manager, Assistant Vice President
State Street Corporation
Gdansk
34 d. temu

For the support of our department Investment Manager Services (IMS) in Gdansk, Poland we are looking for a Claims AVP position.

Major responsibilities :

  • Ensure the ongoing effectiveness of the Claims operating model and team structure
  • Monitor KPIs and trends and proactively take corrective action as needed to ensure service levels are maintained
  • Manage the selection and continuing development and training of staff
  • Provide ongoing guidance, training and direction of associates and particularly officers
  • Maintain succession plans
  • Act as escalation point for the most challenging claims
  • Coordinate special projects and ad hoc requests
  • Build and maintain effective relationships with custodians, brokers, and IMS operations teams
  • Education, Experience and Skills :

  • Fluency in English required
  • University / College degree in Finance, Economics or related areas of study
  • Strong attention to detail
  • Curiosity and persistence
  • Ability to build technical expertise in claims and to provide hands-on problem-solving capability to team
  • Strong organizational and communications skills
  • Self-motivated with ability to take ownership of issues
  • Ability to manage multiple priorities and deadlines
  • 6 or more years of relevant experience, including management of employees
  • Excellent problem solving skills
  • Excellent influence / negotiation skill
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