IT Infrastructure Operations Specialist
Credit Suisse
Wroclaw, Wroclaw, Polonia
3 d. temu

We Offer

The IT Infrastructure Operations Specialist provides technical support to our internal clients. The Specialist supports standardized end-

user devices and systems with a focus on aligning IT services with business needs based upon an understanding of ITIL practices.

IT Infrastructure Operations Specialist will not only have strong technical skills but also excellent customer service, teamwork, communication and troubleshooting skills.

These skills will be used in a fast-paced, team oriented and customer service minded environment. We provide commercially competitive products and services that enable engineered performance.

We offer exciting and challenging opportunities on a variety of large-scale projects around the globe. Join us to shape the next generation of IT Infrastructure at Credit Suisse, one of the leading global banks!

Main responsibilities :

  • Daily IT infrastructure health check and pre-shift communication.
  • Incident queue coverage in shift patterns.
  • Clearly document support issues and all steps performed in ITSM ticketing tool.
  • Recognize and prioritize incidents, requests and tasks assigned to the team.
  • Delivering and maintenance of proper operation of IT infrastructure, in terms of hardware, network and voice connectivity.
  • Support deployment and implementation of new products and solutions.
  • Diagnosis and resolution of end-user hardware / servers / network / voice technology related issues.
  • Liaise with third-level support groups when an additional support, advice or escalation is required.
  • Handle and perform allocated tasks, projects, initiatives, check progress, report results to peers and higher management.
  • Open to discussing flexible / agile working.

    You Offer

  • You hold Bachelor’s degree or equivalent work experience.
  • You have ability to resolve complex technical problems and to troubleshoot hardware, software, and computer network related issues on laptops, PCs, thin clients and mobile devices.
  • Confirmed in-depth knowledge of IT infrastructure network topology and hardware, assembling process of IT hardware.
  • You have knowledge, experience and understanding of Microsoft Windows operating systems and computer architecture.
  • Knowledge, experience and understanding of handled print services.
  • Knowledge, experience and understanding of Microsoft Windows Server’s administration.
  • Knowledge, experience and understanding of Voice over IP technology.
  • You have use PowerShell, Active Directory and other diagnostic and remediation utilities to identify, diagnose and correct issues.
  • You have working knowledge of Active Directory and group management.
  • You posses attention to detail, understanding of importance and impact of conducted IT infrastructure changes.
  • Solid situational analysis and decision-making abilities.
  • High level of customer focus and empathy.
  • Manage cases according to defined severities and case priorities to meet client’s expectations.
  • Ability to work under pressure, to keep things simple, patience and creativity, conflict management skills.
  • Must be dependable and able to work both individually and in a team environment.
  • You posses excellent verbal and written communication skills.
  • You have ability to work in a heavily multitasking environment, frequently under pressure, on time shifts and office locations changing every week.
  • Ability to work outside business hours, during evenings and weekends.
  • Experience in cooperation within multi-site organization.
  • Will to share knowledge and information.
  • Pro-active approach, ability to find initiatives and optimization ideas of deployed IT services.
  • ITIL v3 Foundation certificate would be a good addition.
  • Fluent written and spoken English.
  • You are committed to ongoing learning and implementing new knowledge into practice.
  • You are a dedicated problem solver and you are happy to take initiative to improve.
  • For more information visit Technology Careers.

    Our benefit

  • Private medical care
  • Charity days
  • Training and development
  • Internal Mobility
  • Other optional

  • Language training course
  • Mentoring
  • Family nursery and kindergarten funding, gift vouchers for Christmas
  • Parking allowance
  • Health promotion : Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.)
  • Employee discounts on various products and services (event tickets, consumer products, etc.)
  • Relocation package
  • Employee Referral Program
  • Flexible work schedule and working from home (home office)
  • If you apply for this role this means you agree with the following statement :

    Through my application for a role with Credit Suisse (Poland) sp. z.o.o. (the Company) I hereby authorize the Company to process my personal data for the purposes of job recruitment.

    Furthermore I declare that I am aware of the voluntary submission of data and I am informed about the right to access the data and the right to correct it, pursuant to the Personal Data Protection Act of 29 August 1997 (Journal of Laws Dz.

    U No. 133, item 883) . I authorize Company to process my personal data for future recruitment processes.

    Furthermore, I authorize Credit Suisse Group AG and its’ affiliates, Taleo (UK) Limited, cut-e AG Kleiner Burstah 12 and milch & zucker The Marketing & Software Company AG to process my personal data.

    Credit Suisse and affiliates registration details.-

    Credit Suisse (Poland) sp. z.o.o Registered office - 1 Icchoka Lejba Pereca street, 00 - 849 Warsaw

    Credit Suisse Group AG Registered office - Paradeplatz 8, 8001 Zurich, Switzerland and its’ affiliates

    Taleo (UK) Limited Registered office - 78-586 Chiswick High Road, London W4 5RP, United Kingdom,

    Cut-e AG Kleiner Burstah 12 Registered office - 20457 Hamburg, Germany and

    Milch & Zucker The Marketing & Software Company AG Registered office - Küchlerstraße 1, 61231 Bad Nauheim

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