IT Specialist, Chat Services
Stiefel Laboratories, Inc
woj. wielkopolskie, Poland
13 d. temu

Your Responsibilities :

Chat services comprises of two online chat systems supporting internal and external customers. Live Chat (internal) is a real-

time chat application which enables customers to have an online conversation to obtain information and help related to IT, HR, Procurement, Finance and Facilities.

Click-To-Chat (C2C) is used to connect with external customers in real time, to address their unsolicited questions regarding our products.

Key features include text and video chat, screen / file / webpage sharing, and chat transfer. C2C ensures a positive customer experience whether the customer is at their desktop, utilising a tablet, or on their smartphone.

We are seeking an IT Specialist within Chat Services. As a member of Global Support Functions (GSF IT) you will be responsible for providing support for both chat services.

As part of a young, growing team you will learn new technologies, and develop the technical skills, and business knowledge to deliver a world class service to GSK.

You will receive training and support in the technologies required for this role.

Key responsibilities :

  • Working within a small team develop, test, deploy and support application updates including prototypes and new technologies to enhance the application keeping the service / tool state of the art
  • Anticipates, understands, troubleshoots and fixes problems using technical expertise and problem solving skills
  • Ensures the technical application delivery is fully compliant with GSK IT technical standards & policies
  • Keep relevant technical documentation up to date (as agreed with IT Asset Owner) in support of the lifecycle plan and for audits / reviews
  • Participate in Service Strategy, Design, Transition, Operations and Continuous Improvement full ITIL Service Management Lifecyle input
  • Continuous improvement of the application by gaining customer insights using innovative voice of the customer processes
  • What we offer :

  • Leading key projects regarding chat services
  • Possibilities of development witihin the role and company’s structure
  • Non-wage benefits (private medical healthcare, life insurance, sports card)
  • Flexible working hours
  • Supportive environment and workplace appreciation
  • Work culture based on respect, honesty, transparency and focus on patient / consumer’s needs
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