SMO IT Service Continuity Analyst
Credit Suisse
Wroclaw, Wroclaw, Pologne
4 d. temu

We Offer

GCTO APAC Service Continuity (SC) is in charge of protecting the Production and DR environments for the whole Asia Pacific region for Credit Suisse, during weekends.

In this mandate of being the Mission Control layer for GCTO during non-business days, SC APAC team faces off to entities like BCM, APAC Site Management, IT Risk, OpsRisk, and local Regulators and Trading Exchanges in Asia.

  • Perform the Service Continuity core mandates of DR governance, oversight, & execution, event management, and resiliency planning & testing
  • Opportunity to help ensure full coverage of all IT product lines within GCTO APAC and extend governance of activities to all APAC branch sites
  • Continue to execute DR planning with BCM in region
  • Flexible working hours arrangement available (upon agreement with Line Manager), as well as leave-in-lieu of working over the weekends
  • Help mature the governance and oversight to all Monetary Authority of Singapore (MAS) Audits in Asia Pacific, working with GCTO APAC Mgmt.
  • IT Risk, OpsRisk, and BCM as necessary both for BAU as well as transitional activities related to the said MAS Audits

  • Opportunity to collaborate and work closely with EMEA and AMERICAS Service Continuity team members in the course of doing the work
  • Open to discussing flexible / agile working.

    You Offer

    The person should be technically capable, an experienced Analyst with background in ITIL (preferably), flexible in terms of working hours.

    Candidates with strong Development or IT Support background will have definite advantage.

  • You have Basic MS Office (Outlook, Excel, Word, etc) experience, that would be an advantageous
  • You present Mid to Advance IT Development, IT Support background
  • If you have ITIL exposure a definite plus, as with Project Management exposure
  • You posses Polished communication skills thru the English language, both written and verbal
  • If you have ServiceNow (SNOW) background will be beneficial
  • You able to deal with / coordinate / manage / set expectations from both senior and junior management levels
  • You are open to working on weekends and long hours if needed, under tight deadlines
  • You show genuine enthusiasm in learning the function and its mandates, as well as implementing them as part of BAU process, and engaging and collaborating with other regional SC teams
  • You are a dedicated problem solver with a positive, empathetic personality and can-do attitude who loves to handle multiple challenging priorities and assignments
  • For more information visit Technology Careers.

    Our benefit

  • Private medical care
  • Charity days
  • Training and development
  • Internal Mobility
  • Other optional

  • Language training course
  • Mentoring
  • Family nursery and kindergarten funding, gift vouchers for Christmas
  • Parking allowance
  • Health promotion : Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.)
  • Employee discounts on various products and services (event tickets, consumer products, etc.)
  • Relocation package
  • Employee Referral Program
  • Flexible work schedule and working from home (home office)
  • If you apply for this role this means you agree with the following statement :

    Through my application for a role with Credit Suisse (Poland) sp. z.o.o. (the Company) I hereby authorize the Company to process my personal data for the purposes of job recruitment.

    Furthermore I declare that I am aware of the voluntary submission of data and I am informed about the right to access the data and the right to correct it, pursuant to the Personal Data Protection Act of 29 August 1997 (Journal of Laws Dz.

    U No. 133, item 883) . I authorize Company to process my personal data for future recruitment processes.

    Furthermore, I authorize Credit Suisse Group AG and its’ affiliates, Taleo (UK) Limited, cut-e AG Kleiner Burstah 12 and milch & zucker The Marketing & Software Company AG to process my personal data.

    Credit Suisse and affiliates registration details.-

    Credit Suisse (Poland) sp. z.o.o Registered office - 1 Icchoka Lejba Pereca street, 00 - 849 Warsaw

    Credit Suisse Group AG Registered office - Paradeplatz 8, 8001 Zurich, Switzerland and its’ affiliates

    Taleo (UK) Limited Registered office - 78-586 Chiswick High Road, London W4 5RP, United Kingdom,

    Cut-e AG Kleiner Burstah 12 Registered office - 20457 Hamburg, Germany and

    Milch & Zucker The Marketing & Software Company AG Registered office - Küchlerstraße 1, 61231 Bad Nauheim

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