Client Onboarding Senior Manager
Poland, MA, Warszawa
19 d. temu


The Securities Services Custody Operations Implementations function is hiring a Client Onboarding Senior Manager to manage a growing team of dedicated onboarding specialists and to have day-

to-day management responsibilities for the Custody account opening, maintenance and closures execution processes. Key Responsibilities :

  • Focuses on timely and accurate delivery of all account opening functions and issue resolution.
  • Performs day to day management of the account opening, maintenance and closures processing, including daily management of in-
  • process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening, maintenance and closure requirements, to include delivery of very high quality service to customers and internal partners.

  • Responsible for various types of project management in the account services space, and assisting with the implementation of strategic transformation and re-engineering projects
  • Determines new work procedures, analyses complex and variable issues with significant departmental impact.
  • Supports the planning and hire of right set of people, train, guide, coach, develop and appraise and reward people based on meritocracy.
  • Ensures team delivers as per service level agreements, understands client requirements and implements them correctly
  • Maintains a strong culture of risk and controls in the team through various processes and check points.
  • Manages subordinate supervisors and project staff.
  • Qualifications

  • Experience of interacting at senior levels and ensuring credibility is maintained through solid delivery against commitments
  • 5 years experience in financial process-driven environment
  • Project Management experience
  • Previous people and process management experience with the ability to work in a team of diverse skill sets and cultures
  • Proven experience in delivering tangible results in an operations and controls focused environment
  • Educated to degree level
  • Excellent oral and written communication skills
  • Ability to establish credibility at all levels
  • Drive end enthusiasm, outstanding attention to detail and the ability to deliver to a high standard under extreme time pressure
  • Execution mind-set, results orientation We offer :
  • Strategically important role within the Implementations function, underpinning Citi’s strategy to Be the Best for Our Clients
  • Growth business area.
  • Significant senior management exposure
  • Opportunity to develop valuable subject matter expertise within a dynamic business, in a large and varied Operations environment
  • Exposure to Clients, Product and alternative groups within Securities Operations
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