German Obsługa klienta
Greater Poland, Poznań
8 d. temu


TITLE : Customer Support Advisor

INDUSTRY : Travel & Hospitality

LANGUAGES : German & English

HOURS : Full time - 40 hrs per week

EXPERIENCE : No previous work experience required as full award-winning training is provided!

Transcosmos Introduction :

For over 50 years, Transcosmos have been leading the global BPO industry with high-quality Customer & IT Support services on behalf of the world's leading brands including SONY, HYUNDAI and LEGO!

Today we employ over 40,000 staff, across 160 locations in 35 countries worldwide and are rapidly expanding in Poland!

Summary of Position :

The purpose of this position is to provide a world-class customer assistance to members of the public in Germany / Poland.

As part our long-standing partnership with one of Europe’s largest Airlines, the successful candidate will be energetic, self-

motivated and hard working, with a natural ability and enthusiasm for Customer Support.

Key Responsibilities :

  • Handle inbound calls and chat inquiries
  • Process travel reservations, cancellations and amendments
  • Efficiently answer and resolve customer queries
  • Organize special assistance for passengers with reduced mobility
  • Requirements

    We provide award-winning training so there is NO EXPERIENCE REQUIRED for this role!

    All we ask is that you possess the following core skills :

  • Fluent in written and verbal English and German language
  • Excellent telephone manner
  • Customer focused and excellent customer care skills
  • Effective written and oral communication skills
  • Effective organisational skills
  • Good attention to detail
  • Proactive attitude
  • Flexibility and ability to adapt to change quickly
  • Benefits

    Languages : English + German

    Transcosmos truly is a multi-lingual working environment which gives you the opportunity to use your English language skills on a daily basis within a global company for essential communication and support documentation purposes.

    So naturally you will be given the opportunity to practice and improve your language skills like no other company!

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