MAXIMIZE your opportunity
As a fast growing Shared Service Centre (SSC) we are looking for an Infrastructure Support Engineer. As a member of European Infrastructure Team you will perform 1st and 2nd line, desk-
side support for IS Incidents and Problems, including hardware break / fix support. You will also be providing an on-site hands and eyes’ assistance in response to incidents and changes relating to the infrastructure support team.
For the right person this is a fantastic opportunity to progress and grow into information technology within a very fast growing company.
What will your essential responsibilities include?
Provisioning and supporting IT desktop services for XL Catlin users in order to meet service level and performance targets.
Working with authoring resources to maintain procedural / system documentation in order to / to ensure that services are delivered efficiently and effectively.
Provisioning support for ISDN / IP video-conferencing facilities as well as audio-visual systems in XL Catlin Office meeting rooms to ensure an effective and efficient facility for users.
Tracking and controlling any requests or incidents and maintaining full ownership of them in order to ensure a consistent and timely resolution.
Updating users on the progress of incidents or requests assigned to Desktop support and confirming with the requester upon resolution / completion of the requirement.
Providing Hands and Eyes support to the remote infrastructure support team in London / Europe with regard to Infrastructure incidents.
You will report to IS Manager Europe.
UNLEASH your potential
We’re looking for someone who has these abilities and skills :
Proven experience in similar role (2nd line support, infrastructure support. etc.) preferably gained in an international environment
Proven experience in supporting Windows 7 / Office on desktop / laptop PCs in a global, distributed Windows environment (it includes : Active Directory;
Troubleshooting hardware issues; installing software, patches and updates; printer configuration; Citrix; Blackberry / mobile phones
Excellent troubleshooting skills
Knowledge of ISDN / IP based video-conferencing solutions would be advantageous
Fluency in English (both spoken and written) is a must
Creativity and strong analytical skills
Excellent communications skills
Good organizational skills and ability to work under pressure
Excellent customer service and people skills
Familiarity with ITIL practices or Lean Management principles will be an asset
The XL Catlin group of companies is an Equal Opportunity Employer.