Based in our EMEA Shared Service Center (SSC) in Warsaw, you will be general manager of the Warsaw SSC office, with full P&L accountability .
In that capacity, you will manage and expand to full potential the delivery of shared support services to all Bain offices within the EMEA region, establishing service-
level agreements (SLAs) and maintaining a multi-million euro budget. The role builds upon core service areas (Finance Operations, Human Capital Operations, Executive / Manager Assistants) and supports capabilities managed within other global and regional support departments in Graphics, Tools Support, Dashboarding and Consulting support (BCN).
In addition to the general management aspects of running a sizable operation, you will focus on driving innovation in the workforce and leading our industry in the application of technology , including Robotics Process Automation (RPA), office-
of-the-future creation, and process improvement.
You are a people leader and change agent . Motivating, mentoring, and retaining SSC staff is paramount to the success of the office.
You are an on-the-ground advisor to the Global Shared Service Director, and Regional CFO, to deliver economic value to Bain through materialization of operational excellence and operating cost savings, based on economies of scale and, for some locations, salary arbitrage.
Day to day, as the Senior Manager for our EMEA SSC, you will lead the office management team responsible for core operations delivery , as well as the office support teams.
Skilled at matrix management and influencing skills, you will co-lead local Finance and Human Capital support alongside EMEA Finance and Global HR functions.
and the Bain Capability Network (BCN).