IT Infrastructure Operations Specialist
Credit Suisse
Warsaw, Warsaw, Polonia
44 d. temu

We Offer

Group Chief Technology Office (CTO) is a global organization within IT that provides infrastructure services to the Bank.

We provide commercially competitive products and services that enable engineered performance, information analysis, data management and transaction processing.

We have a proven track record of delivering reliable, innovative solutions to our clients. We offer a state-of-the-art smart working office and promote flexible working in brand new office in Warsaw’s city centre, with nice environment and well-

communicated with the resto of the city.

CTO has significant footprint in Poland (600+ FTE). We’re planning to continue our talent growth and develop maturity for the next years.

We offer exciting and challenging opportunities on a variety of large-scale projects around the globe. Join us to shape the next generation of IT Infrastructure at Credit Suisse, one of the leading global banks!

As an IT Infrastructure Operations Specialist you will be responsible for :

  • On-site and remote support of 4500+ users across all Credit Suisse offices in Poland and 700+ in Warsaw
  • Delivery and maintenance of proper operation of IT infrastructure, in terms of hardware, network and voice connectivity
  • Providing in-depth knowledge to team members distributed across all Credit Suisse offices in Poland
  • Open to discussing flexible / agile working.

    Education :

  • You have Master degree or equivalent work experience
  • You have fluent written and spoken English
  • Essential technical skills and experience :

  • You have experience in supporting end user environment, as well as core IT infrastructure : e.g. : network topology, IT hardware, assembling and inventory process of IT hardware
  • You are experienced in diagnosis and resolution of hardware / network / voice technology related issues
  • You are familiar with Windows OS’es / servers administration
  • You have previous experience in collaboration with service providers or third-level support groups when required
  • You can support Change Requests and Major IT infrastructure Incidents as well as all ITIL processes, e.g. Incident and Problem processes
  • Soft skills requirements :

  • You have ability to work in a heavily changing, multitasking environment
  • You have high level of customer focus and empathy
  • You have dedicated approach, initiative and optimization ideas of existing IT environment
  • You have solid teamwork skills and you are eager to share information
  • You have attention to details, work independence, understanding of importance and impact of conducted IT infrastructure changes
  • You have patience, creativity, conflict management and decision-making skills
  • You have excellent verbal and written communication skills
  • You are able to work outside business hours, during evenings and weekends, if required
  • Desirable :

  • Mobile / landline / IP telephony administration knowledge
  • Windows Servers, PBX, Inventory systems administration skills
  • Networks knowledge basics
  • ITIL certificates
  • For more information visit Technology Careers.

    Our benefits

  • Private medical care
  • Charity days
  • Training and development
  • Internal Mobility
  • Other optional

  • Language training course
  • Mentoring
  • Family nursery and kindergarten funding, gift vouchers for Christmas
  • Parking allowance
  • Health promotion : Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.)
  • Employee discounts on various products and services (event tickets, consumer products, etc.)
  • Relocation package
  • Employee Referral Program
  • Flexible work schedule and working from home (home office)
  • If you apply for this role this means you agree with the following statement :

    Through my application for a role with Credit Suisse (Poland) sp. z.o.o. (the Company) I hereby authorize the Company to process my personal data for the purposes of job recruitment.

    Furthermore I declare that I am aware of the voluntary submission of data and I am informed about the right to access the data and the right to correct it, pursuant to the Personal Data Protection Act of 29 August 1997 (Journal of Laws Dz.

    U No. 133, item 883) . I authorize Company to process my personal data for future recruitment processes.

    Furthermore, I authorize Credit Suisse Group AG and its’ affiliates, Taleo (UK) Limited, cut-e AG Kleiner Burstah 12 and milch & zucker The Marketing & Software Company AG to process my personal data.

    Credit Suisse and affiliates registration details.-

    Credit Suisse (Poland) sp. z.o.o Registered office - 1 Icchoka Lejba Pereca street, 00 - 849 Warsaw

    Credit Suisse Group AG Registered office - Paradeplatz 8, 8001 Zurich, Switzerland and its’ affiliates

    Taleo (UK) Limited Registered office - 78-586 Chiswick High Road, London W4 5RP, United Kingdom,

    Cut-e AG Kleiner Burstah 12 Registered office - 20457 Hamburg, Germany and

    Milch & Zucker The Marketing & Software Company AG Registered office - Küchlerstraße 1, 61231 Bad Nauheim

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