CICS Engineer for Core Infrastructure Services / Enterprise Services team. The Enterprise Services team provides technical and engineering Services for Citi's Mainframe environments, globally.
Successful candidate will be a member of the global CICS team, collaborating with colleagues in all regions, to provide superior support to application and infrastructure teams world-wide.
Provide support for the CICS environments.
Configuration and administration of IBM’s CICS software.
Assist in evaluating software packages and methodologies; setting in-house standards and guidelines for the CICS and CICS related environments.
Configuration and administration of CICS related 3rd party system software.
Provide guidance to the operations areas and the application programming staffs in the use of CICS and CICS related environments.
Develop, maintain, test and document extensions to CICS to enhance performance, availability, operability, serviceability and security of the CICS environments.
Provision of Level 3 and Level 4 technical support for CICS Systems issues during the normal working day. Out of hours on call support will be pre-
scheduled and monitored to comply to local labor regulations.
Monitor and report on assigned projects.
Act as a CICS resource for internal and external projects.
Provide problem determination for CICS, CICS related software products, and CICS applications.
Monitor and report on the availability and performance of the CICS environments
Install and maintain CICS and CICS related software, making use of the Citi’s SSMF infrastructure.
Maintain and modify the CICS and CICS related system parameters (tables, JCL, etc.) to allow the efficient running of applications.
Production of clear technical documentation as appropriate.
Promote the use of CICS and CICS related software with client organizations.
Compliance with all local, regional, global and regulatory policies, processes and procedures.
About Citi Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions.
Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.
Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin.
Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.
Technician with Level 3 skills in the following areas :
CICS Application Coding
TSO / ISPF usage
Database (DB2) Knowledge
In addition, knowledge of the following is preferred.
CICS Dynamic Allocation (DADS or CAFC)
CICS Table Management (CATS)
Database Related (TableBase)
Debugging Software (InterTest or IBM Debug)
CICS Dump Reading (CICS AbendAid)
Security System Knowledge (RACF or TopSecret)
CICS Monitoring (Omegamon for CICS)
Key things to highlight :
Person should have at least BASIC knowledge of MVS / z / OS (TSO / ISPF editor, simple JCL coding / analyzing output, SDSF usage)
Person should be smart, inquisitive, and capable of learning
Person should be strong in problem-solving, analytical and interpersonal skills
Any experience in CICS (administration and / or operations)
Knowledge of any additional areas of MVS / z / os (DB2, Storage, Networking, Performance Monitoring)
Ability to develop tools to for easier reporting / administration / monitoring of CICS regions or any programming skills