Implementation manager (Marketing & Sales Domain)
Kraków, Małopolskie, Poland
22 d. temu

We are an international pioneering technology leader that is writing the future of industrial digitalization. More than 10 years ago, our Information Systems Delivery Center in Krakow was built up.

Last year it successfully merged into the newly created Global Business Services organization. This allows us to expand our global activities and support even further.

To strengthen our Marketing & Sales team, we are looking for experienced Implementation Manager with positive spirit to lead implementation projects.

As an Implementation Manager you will coordinate global implementation of marketing and sales related processes and tools aligned with the company and / or business unit strategy.

Tasks :

Typical responsibilities may include, but are not limited to, the following :

  • Define, manage and coordinate global processes, use cases, content management and master data governance procedures (e.g. pricing strategy)
  • Support Business Coordinator and the project team to define a project scope and plan and ensure that implementation project timelines are met and scope delivered
  • Perform and manage activities to support local businesses implementation projects including tasks such as system configuration and integration support aligned with business process and use cases
  • Collect and prioritize system requirements; work with systems business analysts / architects / development leads through the entire release management process (design, development and test phases)
  • Participation in systems integration scope defining and coordinate activities to get local ERP Systems (mainly SAP) integrated with a global platform
  • Coordinate / support test scripts preparation; Coordinate and participate in testing activities, as defined by the release schedules (both systems regression and new functionalities testing)
  • Coordinate and provide trainings on-line and on-site as required; prepare training materials
  • Effectively communicate to steering committee, reference teams and stakeholders (including production migration plans, news, announcements, implementation metrics / KPIs)
  • Ensure that local units are trained on the support model. Act as level 2 support , answering questions from key users. Monitor, follow up reported issues and escalate high priority issues
  • Proactively work with Service Level Managers, Group Implementation Management and Business Unit to ensure adequate staffing and resource availability to support implementation needs
  • Requirements :

  • Experience in a similar role (>
  • 3 years)

  • Bachelor’s degree or equivalent experience in IT
  • Fluent spoken and written English
  • Strong project management skills preferably within IT and business process management
  • Strong cultural awareness and works well across different cultures
  • Knowledge of application development processes and IT service management concepts (ITIL) being a plus
  • Ability to promote a team environment
  • Strong negotiation, facilitation and consensus building skills
  • Global travel required (up to 25%)
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