Application Support Engineer - with German
Siemens Industry Software, a business unit ofthe Siemens Digital Factory Division, is a leading global provider of software,systems and services for Product Lifecycle Management (PLM) and ManufacturingOperations Management (MOM).
With our range of high-performance industrialsoftware, we help manufacturing companies increase the flexibility andefficiency of their manufacturing processes and bring new products to marketfaster.
Global Delivery Network (GDN) is theorganization within Siemens Industry Software responsible for global deliveryof PLM and MOM services.
As a result of a rapid growth and business needs GDNdecided to extend its current delivery network (USA, India & Malaysia) withEurope dedicated Nearshore Center in Poland
We are looking for candidates who would helpus build and drive PLM / MOM Application Support practice within our new DeliveryCenter in Wroclaw.
Whatare my responsibilities?
Manage ticket priority, urgency,escalation and service level agreements (SLAs) as per agreed measures
Handling Production issues as perSLAs - Analysis / Trouble shooting / Debugging
Interaction with clients forrequirement understanding, unclear / incomplete requirement, additionalrequirement, input data issues
Deliver final results tocustomer / end user
Plan workload activity againstdeliverables and monitor progress effectively
Assist the Project Manager in theplanning and effective application of change management principles to theproject, where required
Assist the Project Manager on QoS,SLA, CSI etc
Develop relationships with the aimof being seen as a trusted support personnel to customers and colleagues
Lead in the problem-solving ofissues through to resolution, providing considered workaround and viablesolutions to the customer
Establish and build effectiverelationships with customers with excellent communication skills.
What doI need to qualify for this job?
Overall 2-3 years of Experience inIT level 2 support. Must have experience in troubleshooting problems.
Unix shell script, Perl script,Windows Bat script nice to have
Database (Oracles / SQL) : Administration,Monitoring, Troubleshooting, SQL Query
XML , XSLT, Web Services / SOASkills
Know-how of building SoftwarePackage would be added advantage.
English (B2 level) and German (B1+level) is a MUST
ITIL Certification or Training
Ability to understand the incidentand problem.
Ability to redirect ticketsproperly
Ability to simulate the problems
Willingness to learn Siemens PLMSoftware family.
Whatelse do I need to know about Siemens Industry Software (SISW)?
SISW is an integrated part ofSiemens Digital Factory Division.
SISW is the World leader in PLMsoftware.
SISW invested within last 10 years10 billion USD in research, development and acquisitions of PLM software.
SISW is product (not outsourcing)company.
At the end of 2017, SISW opened anew delivery center in Wroclaw and right now is in the intensive ramp up phasewith a lot of opportunities.
Competitive salary and benefits.
Comprehensive training in SiemensPLM / MOM software products family.
Access to newest IT technology andglobal PLM / MOM experts for consultancy.
Interesting and challenging careerpath within Siemens.
Support with relocation (for candidatesoutside of Wroclaw).
Organisation : Digital Factory
Job Type : Full-time