Application Support Engineer with German
Siemens AG
Wroclaw, Poland
13 d. temu

Application Support Engineer - with German

Siemens Industry Software, a business unit ofthe Siemens Digital Factory Division, is a leading global provider of software,systems and services for Product Lifecycle Management (PLM) and ManufacturingOperations Management (MOM).

With our range of high-performance industrialsoftware, we help manufacturing companies increase the flexibility andefficiency of their manufacturing processes and bring new products to marketfaster.

Global Delivery Network (GDN) is theorganization within Siemens Industry Software responsible for global deliveryof PLM and MOM services.

As a result of a rapid growth and business needs GDNdecided to extend its current delivery network (USA, India & Malaysia) withEurope dedicated Nearshore Center in Poland

We are looking for candidates who would helpus build and drive PLM / MOM Application Support practice within our new DeliveryCenter in Wroclaw.

Whatare my responsibilities?

  • Manage ticket priority, urgency,escalation and service level agreements (SLAs) as per agreed measures
  • Handling Production issues as perSLAs - Analysis / Trouble shooting / Debugging
  • Interaction with clients forrequirement understanding, unclear / incomplete requirement, additionalrequirement, input data issues
  • Deliver final results tocustomer / end user
  • Plan workload activity againstdeliverables and monitor progress effectively
  • Assist the Project Manager in theplanning and effective application of change management principles to theproject, where required
  • Assist the Project Manager on QoS,SLA, CSI etc
  • Develop relationships with the aimof being seen as a trusted support personnel to customers and colleagues
  • Lead in the problem-solving ofissues through to resolution, providing considered workaround and viablesolutions to the customer
  • Establish and build effectiverelationships with customers with excellent communication skills.
  • What doI need to qualify for this job?

  • Overall 2-3 years of Experience inIT level 2 support. Must have experience in troubleshooting problems.
  • Unix shell script, Perl script,Windows Bat script nice to have
  • Database (Oracles / SQL) : Administration,Monitoring, Troubleshooting, SQL Query
  • XML , XSLT, Web Services / SOASkills
  • Know-how of building SoftwarePackage would be added advantage.
  • English (B2 level) and German (B1+level) is a MUST
  • ITIL Certification or Training
  • Ability to understand the incidentand problem.
  • Ability to redirect ticketsproperly
  • Ability to simulate the problems
  • Willingness to learn Siemens PLMSoftware family.
  • Whatelse do I need to know about Siemens Industry Software (SISW)?

  • SISW is an integrated part ofSiemens Digital Factory Division.
  • SISW is the World leader in PLMsoftware.
  • SISW invested within last 10 years10 billion USD in research, development and acquisitions of PLM software.
  • SISW is product (not outsourcing)company.
  • At the end of 2017, SISW opened anew delivery center in Wroclaw and right now is in the intensive ramp up phasewith a lot of opportunities.
  • What weoffer?

  • Competitive salary and benefits.
  • Comprehensive training in SiemensPLM / MOM software products family.
  • Access to newest IT technology andglobal PLM / MOM experts for consultancy.
  • Interesting and challenging careerpath within Siemens.
  • Support with relocation (for candidatesoutside of Wroclaw).
  • Organisation : Digital Factory

    Job Type : Full-time

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