Operation Quality Specialist, Incident Management, Warsaw
Nordea Bank
Poland, Warsaw
27 d. temu

We are looking for an Operations Quality specialist to handle critical incidents. This is an opportunity for you to participate in ensuring fast restoration time of critical incidents and ensure a stable IT environment across entire Nordea.

Machine learning, robotics, cloud computing. We’re harnessing the power of technology to reinvent the future of banking.

A digital revolution is underway joining us puts you at the heart of it. Working with skilled, international teams in a fast-

paced and inspiring working environment, you’ll play a part in making us truly digital. More than just a Nordic bank, we’re one of the largest IT employers in Tricity and Warsaw.

You’ll have lots of opportunities to expand your abilities and advance your career. Will you help us lead the way in transforming the future of banking?

The offer

You’ll join incident management, where we are dedicated to secure stable environment and resolve incidents with the lowest impact to the business possible. What you’ll be doing :

  • Act as a focal point for all priority 1 & 2 incidents
  • Ensure that the qualification of incidents are reaching correct priority
  • Performing incident impact and severity assessment
  • Drive and coordinate the activities aiming for efficient incident resolution, engage relevant stakeholders to ensure services quick restoration
  • Take part of the incident managements role, scheduled 24 / 7 / 365 days (Duty)
  • The role is based in Warsaw. Welcome to a team with touchpoints in the entire organisation and opportunity to participate in developing incident management, and by that influence, the IT Operational stability within Nordea.

    Who are you

    Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table.

    You’re dependable, willing to speak up even when it’s difficult and committed to empowering others. Your profile and background :

  • You have been driving incidents or task forces and / or have been a teamlead or coordinator before
  • Experience in IT Operations area
  • You have ITIL foundation and experience in how to use it
  • You are fluent in English, both verbal and written, and enjoy working with partners across multiple countries
  • You have operational, service desk or support background, involving level 1 and level 2 analysis
  • Minimum a Bachelor's degree
  • If this sounds like you, get in touch!

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