Recruitment Event in Wroclaw for Call Centre Agents
Qatar Airways
Europe, Poland, Wrocław
3 d. temu

About Your Job :

We are looking for Customer Services Agent with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centre located in Wroclaw, Poland.

As a Customer Service Agent you will responsible for :

  • Providing service excellence to Qatar Airways customers through telephone, email and optimise passenger satisfaction.
  • Making new reservations, changes to existing reservations, quoting the correct fares, rules of carriage, issuance / re-
  • issuance of tickets, and processing any refunds.

  • Support E-Commerce and Frequent Flyer Program activities
  • About You :

    To be successful in this role :

  • You must be interactive, customer service oriented person with warm, cheerful and expressive personality and excellent communication skills
  • You must be Bilingual, fluent in English and another European language.
  • Have a strong sense of customer satisfaction through responding to customer enquiries and offering the best solutions
  • Capable to work in shifts
  • Important Notes :

  • Competitive salary package
  • 5 weeks of professional training based on Amadeus system, Qatar Airways products and policies with another 2 weeks of coaching period provided by our Subject Matter Experts
  • Relocation assistance provided
  • Incredible travel benefits package (including 1 annual leave ticket, heavily discounted flight tickets for You)
  • Social benefits package (including private medical care, Multisport card, lunch allowance, social fund)
  • A fast-paced, dynamic and youthful work environment
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