About Your Job :
We are looking for Customer Services Agent with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centre located in Wroclaw, Poland.
As a Customer Service Agent you will responsible for :
Providing service excellence to Qatar Airways customers through telephone, email and optimise passenger satisfaction.
Making new reservations, changes to existing reservations, quoting the correct fares, rules of carriage, issuance / re-
issuance of tickets, and processing any refunds.
Support E-Commerce and Frequent Flyer Program activities
About You :
To be successful in this role :
You must be interactive, customer service oriented person with warm, cheerful and expressive personality and excellent communication skills
You must be Bilingual, fluent in English and another European language.
Have a strong sense of customer satisfaction through responding to customer enquiries and offering the best solutions
Capable to work in shifts
Important Notes :
Competitive salary package
5 weeks of professional training based on Amadeus system, Qatar Airways products and policies with another 2 weeks of coaching period provided by our Subject Matter Experts
Relocation assistance provided
Incredible travel benefits package (including 1 annual leave ticket, heavily discounted flight tickets for You)
Social benefits package (including private medical care, Multisport card, lunch allowance, social fund)
A fast-paced, dynamic and youthful work environment