Takes leading role with Team Supervisor in liaising with other sites on all aspects of service.
Reviews tasks / reports and completes the reviewers’ checklist.
Provides inquiry and operational support to internal and external clients on complex, high risk asset servicing functions.
REPORTING AND RECONCILIATION
Preparation and review of the reporting for client purpose e.g. KPI or Boardpacks.
Track and conduct research to resolve issues and respond to inquiries from external clients or internal departments and maintain accurate records of follow-
up actions and client contact..
Updating various logs and spreadsheets and control checklists on a regular basis
Produce Ad Hoc clients reporting requests and seek validation.
COMMUNICATION & RELATIONSHIPS
Establish and maintain good working relationships with relevant colleagues in service support departments and contacts in Donor Sites.
Proactively identifies service issues with client facing impact and brings them to the attention of appropriate parties for resolution.
Initiates communication to clients on complex asset servicing matters.
Keep Team Supervisor informed as to the daily work or projects progress and status of requests.
Coordinate with the Team Managers and internal departments to meet client needs.
Maintain standards of personal and professional performance / behavior.
Able to operate under pressurized situations with time sensitive deadlines.
Attention to details.
Excellent analytical and problem solving skills.
Excellent written and verbal communication skills
PC literate and competent in use of spreadsheets and word processing. Good technical skills in using MS Office.
Strong organizational and communications skills as well as team orientation.
Fluency in English required.
French skills : working knowledge (writing + speak