IT Services Functional Analyst for ABBs global Internet
Kraków, Małopolskie, Poland
8 d. temu

Tasks :

  • Understand business needs and estimate the effort for IS solution / services development, change requests and releases
  • Document business needs in detail translating the requirements for development / support teams
  • Ensure completeness and accuracy of documentation for end users and IS support
  • Understand the related business processes in detail and apply this knowledge to shape and align project delivery activities
  • Cooperate with development team, quality assurance team and user experience team to ensure understanding of business and user needs
  • Identify opportunities for new software, services and features to be developed
  • Perform gap analysis and recommend solutions
  • Support the Business Process Owner in the qualification of requests
  • Cooperate with peers from integrated systems
  • Monitor performance, discover issues and propose necessary actions
  • Validate developed solution
  • Support incident and problem resolution
  • Cooperate with external SaaS vendors in areas of requirements, functional analysis and incidents
  • Requirements : Experience :

    Experience :

    Experience and Education :

  • Bachelor’s degree in Computer Science, Economics or related field
  • Minimum 5 years business analyst experience
  • Minimum 3 years of experience in the area of software development
  • Practical experience in requirements analysis, management and change management
  • Scrum or Agile methodology experience
  • Project management experience
  • Requirements :

  • Excellent interpersonal and communication skills
  • Creative problem solving skills
  • Ability to build good relationships and consensus across many stakeholders
  • Analytical and investigational skills
  • Attention to detail but also ability to understand the bigger picture
  • Ability to focus on several activities simultaneously
  • Fluent written and spoken English
  • Very good analytical skills
  • Willingness for occasional travel
  • Technical background is a plus
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