PPG Marine Coatings is looking for a CRM specialist to be part of the global marine team and be responsible to design build and configure the existing integrated CRM platform, processes and applications in order to meet business requirements. Key responsibilities :
Works closely with business segments to design and develop new functionalities.
Assist in cases resolution of the integrated Microsoft Dynamics Platform.
Technical support of CRM end users with bug resolution prioritization and implementation of change requests.
Planning and execution of future CRM upgrades and business required process and application developments.
Support in generating insights, data analysis and reporting
Documentation materials and training material
On phone support and training of users
Strong documentation / writing skills
Strong communication skills in English
Strong data analysis, data extraction, analytical and organizational skills.
Good knowledge of Microsoft dynamics architecture and technical functionality of applications to support the platform maintenance and new designs.
Strong analytical and logical approach to systems design and development.
Ability to gather analyze and document business requirements to ensure completeness and accuracy.
Strong numerical ability and experience in data analysis techniques and advanced excel.
Bachelor's Degree or higher education in Computer Science, Software Engineering, Information Systems or a related discipline
Experience in configuring, developing and customizing Microsoft Dynamics CRM
Excellent command of the English language written / oral communication.
Microsoft IT certifications.
Marketing related degree
Nice to Have
Knowledge of Hybris Cloud for Customer
PPG : We protect and beautify the world.
At PPG, we work every day to develop and deliver the paints, coatings and materials that our customers have trusted for more than 130 years.
Through dedication and creativity, we solve our customers’ biggest challenges, collaborating closely to find the right path forward.
With headquarters in Pittsburgh, we operate and innovate in more than 70 countries. We serve customers in construction, consumer products, industrial and transportation markets and aftermarkets.
and follow PPG on Twitter.Why join us :
With PPG, you will find meaning in your work every day, and engage in opportunities that will shape you, personally and professionally.
Your personal strengths will empower you to succeed and make an impact from day one.
You will be inspired to learn and grow, and to get the support you need to identify and achieve your boldest career aspirations.
Your passion to excel will be fueled by your connection to world-class partners, industry experts, the best and brightest colleagues, and future forward technologies.
Your contributions will not only meet the challenges of our global customers, but help theme propel their industries forward.
You will be welcomed into a culture where everyone’s ideas and contributions are valued and encouraged. Just like you, we are driven to make a difference in our world. #LI-EK1