SOC Analyst (DDoS)
F5 Networks
Warsaw, Poland
2 d. temu

Position Summary :

The SOC Analyst will work collaboratively with other seasoned engineers & analysts in a fast-paced environment. You will be responsible for managing cloud-

based security systems on behalf of F5 clients, providing real time mitigation and resolution of security events while keeping all information well documented.

The SOC Analyst provides real-time incident management of DDoS or other security attacks targeting F5 clients. An effective analyst will be passionate about security, delivering efficient and outstanding service during critical security events.

A passionate approach is a must in order to handle multiple attacks in a short time.

Attractions of the Job :

The F5 Security Operations Center is the critical core of the F5 Silverline Security Portfolio. The SOC is part of a dynamic and highly technical operations team.

Our Analysts assist many top companies across the globe in a variety of industries on infrastructure that is vital to their business operations.

You will work side-by-side with some of the best security analysts in the world, using the best security products available, defending against attacks in real-

time, analyzing trends in the industry, and developing new protections against a variety of threats and vulnerabilities.

Primary Responsibilities :

  • Provide F5 customers with outstanding & rapid reaction to real-time alerts
  • Take proactive and reactive steps to mitigate Layer 4-7 security attacks or threats against F5 clients
  • Engage directly with F5 clients who are under attack via phone, chat, email and / or ticketing systems.
  • Provide real-time guidance to customers on network configuration, security settings and policies, and attack mitigation procedures
  • Document actions taken in Security Information and Event Management systems, knowledge base, or ticketing systems as required
  • Earn trusted advisor status internally and externally
  • Provision new customers or update the provisioning for existing customers
  • Interface with and support cross-functional teams
  • Collaborate with Product Management on requirements and product release activities
  • Identify, define and implement process and procedure improvements
  • Ensures documented processes and procedures are kept up to date
  • Other Responsibilities :

  • Responsible for upholding F5's Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
  • Comply with F5's information security policies and protect information assists from unauthorised access, disclosure, modification, destruction or interference.
  • Responsible for promptly reporting security or potential events or other security risks to F5.
  • Performs other related duties and projects as assigned.
  • Knowledge, Skills & Abilities :

  • Knowledge and proven experience in DDoS Mitigation with the ability to gather, interpret and explain log files from a variety of sources.
  • Demonstrated experience in a technical support role, experience working with Customer Support and Service Management portals, including provisioning, reporting, and configuration.
  • Ability to define, configure, and manage (in real-time and on production networks) security policies protecting against bots, SQL injection, cross-
  • site scripting, RFC compliance, signature protection, web scraping, CSRF, brute force, cookie manipulation, parameter tampering and other Layer 4-

    7 attacks / vulnerabilities.

  • High degree understanding of HTTP, XML and AJAX
  • Experience in working in an enterprise environment (understanding how web application environments are built)
  • White / black list management
  • Excellent customer service skills
  • Experience supporting corporate customers in production environments
  • Must be able to relay technical information to customers with different levels of technical competence
  • Proficiency in Windows OS and Microsoft Office
  • Zendesk CRM or similar ticketing system experience preferred
  • Ability to work in a fast-paced environment and meet stretch goals
  • Ability to work independently in a results-oriented environment
  • Analytical thinker with strong attention to detail
  • Strong troubleshooting / problem-solving ability; ability to create efficient solutions to complex problems
  • Excellent verbal and written communication skills. Must be able to read, write and speak English fluently, including technical concepts and terminology.
  • Fluency in additional languages is desirable

  • Must be able to relay technical information with customers with varying skill levels
  • Experience with F5 hardware, software, and utilities like iRules, iApps, and iControl a plus
  • Qualifications :

  • Experience in the Security Field.
  • Prior SOC or NOC experience.
  • Strong background in customer service and incident management.
  • Ability to excel in a face paced, challenging, technical operations environment with 24x7 shifts.
  • Prior experience in Information Security.
  • Computer Science and / or graduate degree preferred, or equivalent experience.
  • Must be able to communicate fluently in English (written and oral). Multi-lingual a plus.
  • Ability to work shifts.
  • Physical Demands and Work Environment :

  • Duties are performed in a normal office environment while sitting at a desk or computer table. Duties require the ability to utilize a computer, communicate over the telephone and read printed material.
  • Working in an environment where work hours are scheduled shifts but your position is a full time position. This role may be required to work outside of core business hours, including holidays.
  • Work hours are scheduled shifts - employees will be expected to work a shift pattern covering extended business hours.

    The successful candidate will be required to have flexibility to travel to the US for 2-4 weeks on boarding and technical training will be required.

    F5 Networks is an equal opportunity employer and strongly supports diversity in the workplace.

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