The End User Support Services organization provides remote technical support to our internal clients. Specialists supports standardized end user devices and systems with a focus on aligning IT services with the needs of business based upon an understanding of ITIL practices.
This requires a good technical skillset, great customer service skills, and the desire to continue to expand one's knowledge of technology.
These skills will be used in a fast-paced, team oriented and customer service minded environment. Remote Desktop Support Specialist will not only have good technical skills but also excellent customer service, teamwork, communication and troubleshooting skills.
It is expected to present ownership of the incident, to collaborate with other support organizations to deliver resolution.
You will be trained in operation and administration of the Credit Suisse tools; this includes SNOW, Amelia Chat, remote assistance tools, request management tools and KMS systems.
The position provides exposure to a broad range of IT-related projects and activities.
Main responsibilities :
Open to discussing flexible / agile working.
IT Infrastructure Remote Desktop Support Specialist skills and qualifications :
For more information visit Technology Careers.
If you apply for this role this means you agree with the following statement :
Through my application for a role with Credit Suisse (Poland) sp. z.o.o. (the Company) I hereby authorize the Company to process my personal data for the purposes of job recruitment.
Furthermore I declare that I am aware of the voluntary submission of data and I am informed about the right to access the data and the right to correct it, pursuant to the Personal Data Protection Act of 29 August 1997 (Journal of Laws Dz.
U No. 133, item 883) . I authorize Company to process my personal data for future recruitment processes.
Furthermore, I authorize Credit Suisse Group AG and its’ affiliates, Taleo (UK) Limited, cut-e AG Kleiner Burstah 12 and milch & zucker The Marketing & Software Company AG to process my personal data.
Credit Suisse and affiliates registration details.-
Credit Suisse (Poland) sp. z.o.o Registered office - 1 Icchoka Lejba Pereca street, 00 - 849 Warsaw
Credit Suisse Group AG Registered office - Paradeplatz 8, 8001 Zurich, Switzerland and its’ affiliates
Taleo (UK) Limited Registered office - 78-586 Chiswick High Road, London W4 5RP, United Kingdom,
Cut-e AG Kleiner Burstah 12 Registered office - 20457 Hamburg, Germany and
Milch & Zucker The Marketing & Software Company AG Registered office - Küchlerstraße 1, 61231 Bad Nauheim