EcoVadis seeks a Customer Engagement Specialist to join our highly successful Team.
Your responsibilities will include :
Engaging customers via phone, email, chat, webinar, etc.; assisting in the customer onboarding process and driving a high response rate
Identifying and targeting at risk customers (i.e limited activity, communication issues, etc.) and taking appropriate steps to understand their situation and drive action
Developing a comprehensive understanding of your customers. This includes key industries, business challenges, and objectives to appropriately communicate EcoVadis product capabilities and associated business benefits to address their needs throughout the onboarding process
Understanding and communicating industry best practices and the evolution of EcoVadis product and platform functionality,methodology and administrative services integral to the customer's success
Identifying risks to the customers successful completion of the EcoVadis evaluation process; working with internal and external stakeholders to facilitate communication and information exchange.
Capturing customer-sourced insights, then proactively reporting as necessary to the Team Leader and other EcoVadis Business Units
Additional responsibilities related to the function may be required participation
Additional responsibilities related to the function may be required
You must have an outgoing personality along with an exceptional level of drive and a desire to learn new skills. You should have excellent verbal and written communication, interpersonal, and active listening skills, as well as the ability to easily connect with others .
Specific qualifications for the role include :
Full time position
Location : Warsaw, Poland - Rondo ONZ, Spektrum Tower
In return for your expertise and energy, we offer :
For more information about EcoVadis please visit our site : www.ecovadis.com
EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.