As rollout stabilization specialist you will be a part of Operational Readiness (OPR) team of a large international SAP ERP implementation program within the Deutsche Telekom Group.
The OPR team is coordinating the post go-live stabilization phase of a roll-out, is setting up the incident management process and reporting on incident statistics during stabilization phase.
Support preparation of the new rollout companies for system launching
Coordination of the stabilization phase for first few months after the business go live
Coordination of various teams within SAP ERP program to establish support structure for incidents handling and ensure smooth transition from project to line organization
Conduct regular status calls
Prepare and maintain reporting for Program Management and local stakeholders
Act as 1st contact point for incident and problem escalations, coordinate solutions
Improve IT operational and support processes
Excellent communication & interpersonal skills
Fluent written and spoken English
Strong analytical and problem solving skills
Effective organizational and time management skills to interact with global project teams
Nice to have : Prior experience in one of the following areas : Project Management Office, Change Management, Service Management or Incident Management Understanding of international ERP programs (experience with SAP program preferred) and of IT infrastructure and maintenance topics Awareness of IT Service Management (ITIL) Very good knowledge of MS Excel, VBA Experience in working in multinational environment
We are creating an SAP & IT competency center (GSO) providing IT services to Deutsche Telekom in Europe - a place full of ambitious people, creative ideas and positive energy.
Visit our website : www.gso.t-mobile.pl
T-Mobile, as the top employer of 2016 in Poland can offer to you :
Extensive development opportunities
Meaningful responsibilities from first day
Excellent benefits and inclusive environment
Challenging job in a dynamic and multinational environment
Chance to get known and to introduce ITIL standards in the global company
Opportunity to participate in strategic projects and to learn from experience project managers, consultants and experts