Customer Success Advocate
Ecovadis
Warsaw, Poland
8 d. temu

Job Description

This role primarily will focus on the following tasks (but will not be limited to) :

CSM operations support :

Collaborate with 2-3 CSMs to ensure effective implementation of the EcoVadis solution to their portfolio of clients

Full ownership of processing supplier lists for assessment and other operational tasks related to supplier data

Data analysis and presentation preparation

Front-facing on key strategic accounts managing operational elements (i.e. attending weekly calls )

Liaise with other EcoVadis departments to ensure clients’ requests (internal and external) are fulfilled within set deadlines

Lead and / or support a variety of client-focused projects

Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere

Bachelor degree

Strong customer orientation

  • Around 3 years of experience on similar position
  • Fluency in English & Spanish / Portuguese / German is a must

    Resourceful; using troubleshooting and analytical skills; structured and organized

    Self-driven, with a skill for digging deep into problems; sense of urgency and draw satisfaction from going above and beyond to provide solutions

    Excellent communication skills (Both written and verbal)

    Fluency in English is a must. Another language a definite plus

    Bachelor's Degree required

    Computer proficient (MS office, Google Suite, Project management tools ).

    Ability to work well in an international and multicultural environment

    Self-driven, results oriented and team player

    International exposure is a must

    What EcoVadis offers :

    A rare opportunity to get in and contribute meaningfully to a growing business : We have a solid foundation of over 180 global industry leaders as customers and 10 years of revenue growth, and yet only a few percent penetrated in our opportunity : the sky is the limit!

    Exercise your initiative in an environment where your character as well as your ideas are valued

    Work with a fantastic, diverse team from 40+ countries

    A career with a positive impact : Ultimately, we are striving to make the world more sustainable, and along the way you will develop or deepen your understanding of Sustainable Development and Sustainable Procurement

    Location : Toronto

    Reporting : CSA Team Leader

    Are you interested? Please apply directly online by clicking on the link below. Please send your CV in a PDF format. A cover letter will be hightly appreciated.

    For more information about EcoVadis please visit our site : www.ecovadis.com

    EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.

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