CUSTOMER SERVICE REPRESENTATIVE
Swarovski
Gdansk, Poland
12 d. temu

An attractive work place in the Global Business Services (GBS) hub of Swarovski, based in Gdansk, Poland. The GBS develops and delivers high quality multi-

functional services, provides functional expertise and ensures a continuous improvement of its process portfolio, together with the regional spokes and local organizations across the globe.

We are currently searching for a Customer Service Representative.

WHAT YOU CAN EXPECT

Your main duties will be the following :

  • Support and advise customers on the whole product range, the stock situation, possibilities of various products incl. customized products, special motives, product applications, novelties etc.
  • Independently managing the order process from initial inquiry to completed delivery of product; prepare quotes, enter orders and arrange shipments
  • Coordinate the timely delivery of our products to our customers
  • Check customer credit accounts and align with Credit Management on credit limits, check price adjustments as well as customer specific discounts and payment conditions
  • Support customers in all their inquiries and build up trustful and long-term customer relationships
  • Handle customer complaints and other problems, ensure those are solved rapidly in an efficient and professional manner to satisfy the customer
  • Support the sales representatives in the markets in a service- and solution- oriented manner
  • Cooperate and communicate effectively with other departments regarding topics such as information needed for new products, customer needs, expectations, special production requests, strategies and follow-up actions
  • Actively contribute to the ongoing optimization of service processes
  • Ensures the administrative handling of returned goods
  • Ensures accurate data input on a daily basis in all systems
  • WHAT WE EXPECT

    As a motivated professional, you bring at least 2 years of experience in customer service, preferably in a multicultural environment.

    You have excellent cooperation skills, combined with a result-driven approach towards problem solving. Furthermore, you have excellent communication skills combined with a calm and friendly attitude and a strong customer service orientation.

    Moreover, you have fluency in English and one of the following languages : French, German, Italian or Spanish.

    WHAT WE OFFER

    Working for us as a Customer Service Representative is more than just a job - it's being part of a truly trend setting modern premium brand, steeped in heritage, and renowned worldwide for quality and creativity.

    As well as an attractive salary package, including bonus earning potential and a generous staff discount, we offer a range of development opportunities to help you reach your full potential.

    Does this sound like you? If so, we look forward to receiving your online application.

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