Customer Service Representative
Gliwice, Śląskie, Poland
35 d. temu

Order entry of shocks, accessories & advertising materials & follow up of orders till delivery

  • Work with following communication channels : mail, fax, phone, Teccom, Edi
  • Follow up product availability and back orders to ensure complete and on time delivery
  • Generate and communicate order tracking & status reports
  • Ensure warehouse workload leveling by speeding up order releases
  • Provide whs with correct customer detailed information regarding packaging, labeling, and other customer requirements
  • Follow up of credit control by customer
  • Issue required Custom’s document (ATR, EUR1, certification of Origin)
  • Contacts with Embassies and Chamber of Commerce for legalization of documents
  • Contacts (and appointments) with Inspection companies for inspection of goods
  • Ensure timely process time to comply with instructions in Letter of Credit (L / C)
  • Update resp; sales dept. with weekly status report
  • Update BO status and track date orders + reserved stock using OMS file
  • Provide customer service and answer questions of sales & customers

  • Respond to customer questions & complaints including transportation issues
  • Follow up systematically order fulfillment
  • Organize transportation & control of carrier invoices

  • Prepare required customs documents
  • Updating customer shipping information
  • Optimize customer delivery window between warehouse efficiency, transportation costs and customer satisfaction
  • Keep FOB via text’ up-to-date
  • Follow up on delivery conditions and deliver input to carrier performance evaluations
  • Contact with customer on Custom’s clearance documents
  • Fast & constructive handling of customer complaints

  • Report all incoming complaints in AS400 system
  • Forward complaint to appropriate person for handling
  • Follow up complaint, update customer on progress and give final reply to customer
  • Create action plans to drive number of complaints below 0,5%.
  • New products / new customers

  • Set up communication line with customer
  • Inform all departments about customer requirements
  • Set up shipping instructions / packing instruction (fob-via file)
  • Update customers instruction file
  • All respecting the Tenneco standards.

    Contribute to customer service projects both customer specific as generic

  • Clear communication of new customer requirements after verification of possible impacts on the total distribution process and follow up on execution
  • Report timely customer expectations related to issues requiring a sound project approach and a fundamental solution
  • Follow up on the project and stay connected with the development of the solution or process improvement
  • Develop, update & standardise procedures & workinstructions in compliance with ISO9001

    Defective return administration (enter in system, get approvals, send to finance for credit)

    Coordinate customer inventory returns and other return shipments.

    Required Qualifications :

  • Minimum Bachelor degree in an administrative area
  • Experience with clients and systems
  • Ability to communicate fluently in English and Polish language
  • PC : e-mail, MS Excel
  • foster teamwork & influence others, customer Focus & quality focus, build relationship, adaptability, integrity and personal drive, analytical ability, technical & functional expertise
  • Preffered Qualifications :

  • Knowledge of Russian language
  • familiarity with SAP system
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