IT Service Specialist, Labware
GSK
Poland - woj. wielkopolskie, Poland
6 d. temu

Your Responsibilities :

We are a team of IT experts, who provide excellent services for GSK sites worldwide on a daily basis. As a part of a global healthcare company, we work in a multinational environment, support around 100 000 GSK employees and over 20 000 systems in the entire company.

At present, at our office in Poznan, we employ about 700 highly-skilled professionals.

Main business areas supported by GSK IT are : Cyber security, Research & Development, CRM applications, Mobile Applications, drug production monitoring.

For R&D to be able to continue to find and develop new medicines, it relies on IT. Not only does R&D IT keep core systems running but we help the business continuously improve through tools that drive and support Labware to supports experiments and QA processes across the GSK Pharmaceutical and Consumer R&D businesses, and as the bridge for GSK's Manufacturing processes.

We are looking for someone to participate in these IT services as IT Service Consultant.

LabWare R&D is a system to primarily manage analytical work supporting the development of drugs in GSK’s pipeline for Biopharm, PTS and Consumer Health R&D.

Key responsibilities :

  • Supporting the Labware team in providing and efficient and effective service to the business,
  • Participating in troubleshooting in applications across multiple technology domains and business areas
  • Building a solid understanding of the technology and business processes
  • Providing support for unplanned service interruptions
  • Providing technical support for incident & problem resolution, as required
  • Providing status on ongoing issues in timely and professional manner
  • Participating in Service Design, Service Transition and Knowledge Management activities, as required
  • Developing required level of technical knowledge of the applications supported
  • Basic qualifications :

  • Good command of English, both verbally and in writing (B2 level)
  • Life Sciences or IT degree
  • Ability to learn new concepts, systems, and software independently and quickly
  • Good communications skills as well as strong analytical / problem solving skills
  • Preferred qualifications :

  • Understanding of application management, operations, and / or support
  • Software developing or database experience
  • Ability to work within a highly regulated environment and being up-to-date with technologies
  • Basic knowledge of Labware
  • Why GSK? : What do we offer :

    What do we offer :

  • Contributing to supporting and managing portfolio applications dedicated to our crucial business function R&D
  • Working in international professional environment with opportunity to grow and develop
  • Flexible working hours
  • Competitive salary, annual bonus plan
  • Extended private medical care
  • Life insurance and pension plan
  • Free car and bike parking
  • Corporate culture based on our values : patient focus, integrity, respect and transparency
  • Career with purpose - whatever it is you’re doing, you’ll be sharing in our mission to improve the quality of human life, by enabling people to do more, feel better and live longer.
  • GSK is deeply committed to professional and personal development offering employment opportunities across a diverse collection of businesses and geographies.

    So you’ll flourish in an inspiring environment where personal growth plays a vital part in the changing face of the business.

    Most of all, you’ll enjoy the sense of purpose that comes from leading change in an industry that touches millions every day.

    You are invited to submit, until October 15 your CV with the motivational letter in English using the Apply now button.

    Thank you very much for your interest in development opportunities with GlaxoSmithKline.

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