We are an international pioneering technology leader that is writing the future of industrial digitalization. One of our key ambitions is to get faster and leaner, and to move closer to the customer.
Therefore we are consolidating our internal services into a world-class Global Business Services (GBS) organization, with the largest center located in Krakow.
To strengthen our Global Travel Services (GTS) team, we are looking for a Travel Expenses Audit Specialist with customer service experience and a solid knowledge of Spanish.
Seize this unique opportunity to take an active part in shaping our new GBS center and grow together with the rapidly developing organization.
You will audit employee expense reports online for accuracy and compliance with the Travel and Expenses policy (T&E)
You will address all inquiries and / or complaints in a timely and professional manner
You will ensure that SLA and KPIs are completed with the required quality and speed
You will investigate and resolve T&E related issues and queries
You will provide data to the reporting and analytics team for management roles
You will provide excellent customer service to employees and other parties
You will recommend process improvements to create greater efficiency and productivity
Undergraduate degree or equivalent, preferably in a finance discipline but not required
2-3 years’ experience in a collections role is strongly preferred
Very good Spanish skills (at least B2 level) and business English
Ability to provide superior customer service and quick responses to inquiries
Ability to work independently and manage multiple tasks
Ability to work in teams and with deadlines
Additional requirement- High level of integrity and clear employment record