TSG Production Services Windows Engineer
iNautix Technologies
Wroclaw, DS, Poland
3 d. temu

About the company :

BNYM TECHNOLOGY SERVICES GROUP (TSG) is the central infrastructure services group with a proven track record of innovating to help BNY Mellon and its customers have most reliable, nimble and cost-

effective solutions in the financial services market place.

What is the role about?

Exciting Opportunity to become part of a Global Team delivering core technology services across the BNY Mellon Organization.

TSG provides reliable, resilient, next-generation enterprise technology infrastructure and support that enables BNY Mellon employees to deliver the whole firm to their colleagues and clients around the world.

We are continuously improving automation and bridging the gap between cost, customer needs, and innovative tools to ensure the best possible experience

Our Team :

The team at present consists of 11 people across EMEA and India (This will be the first position in Poland with a view to expanding the team in Poland over the coming years).

Technology that you are going to use :

  • Citrix
  • Windows 2008 2016 (Clustering)
  • Cisco UCS / Dell EMC and HP hardware
  • ITIL (Best practice processes, service support and service delivery disciplines)
  • Cloud experience (Azzure or AWS) would be desirable but not essential
  • Your role would be to :

    Reporting to the EMEA Server Team Lead (TSG) the individual will operate as a resource within the Production Shared Services Team

    The Server resource will take responsibility for server support, project delivery and all control functions within the server estate.

    This will include responsibility of : Technical projects, deployment & delivery and Server Engineering disciplines. The successful applicant will be part of a team of technical analysts & specialists who will provide exceptional support and service that ultimately meets and beats the Service Level Agreements and expectations of our Business Partners and clients.

    The infrastructure and server estate is varied and diverse covering multiple Operating Systems and Server Technologies within EMEA, the resources will manage multiple initiatives that further transform and optimise the EMEA server environment, being accountable the successful delivery of server initiatives ensuring they are on time and within budget.

    They will also be accountable for server engineering activities within the EMEA production Server estate. Be expected to participate in regular meetings and open communication with all global teams, ensuring that best practices and standards are agreed at a global level and deployed for all initiatives.

    Where standards do not cater to geographical dependencies they must regularly challenge and update global teams to ensure standards are fit for purpose.

    The role will also ensure that all aspects of BAU support are catered for. Ensure that they work to agreed processes within regards to change, incident and problem management and always delivering quality support encompassing the Managing to Win BNYM philosophy

    This role is for you if you demonstrate :

    Principal Responsibilities

  • The role is focused on delivering exceptional quality of service and solutions to the Production and BCP / DR EMEA Server environments, allowing our business partners, users of technology / services to be competitively advantaged at all times.
  • This includes but is not limited to : commoditizing services, implementing new initiatives and financial transparency.
  • Ensuring services delivered into the EMEA Server Environment meet all business & project requirements.
  • Defining ownership and maturing server operations delivery and engineering capabilities.
  • Leading and managing work streams and participating / chairing peer meetings to ensure issues are managed and resolved.
  • Participating in successful server delivery and deployment into production and BCP / DR environments.
  • Participating in EMEA design, architecture, validation and right-sizing of the server environment in scope.
  • Strong understanding of future trends and technologies and articulating to senior management.
  • Working with regional and local technology teams to ensure consistency and alignment of Project Delivery and Server Engineering tasks, projects or initiatives.
  • Acting as part of the EMEA server support function ensuring the highest quality of server management and have a good understanding of all server technologies and best practices.
  • Relationships :

  • Keeping the business informed at every opportunity whilst marketing the value of TSG.
  • Communicating with team members on changes and events within TSG and the business to ensure their awareness and ongoing involvement in the direction and strategy for the team.
  • Working closely with other Production Services personnel and those in the Projects & Consultancy group to ensure TSG deliveries are based on sound communications and quality results
  • Building Strong working relationships with 3rd Party vendors
  • Experience :

    Minimum of 5 years server support and delivery experience.

  • Knowledge of Service Delivery and Service Support disciplines as defined under ITIL
  • Demonstrable experience in managing servers within a large environment and the ability to work with global resources.
  • Excellent understanding of Intel server hardware including HP, Dell, Cisco & IBM.
  • Excellent knowledge of Microsoft operating systems and their use within a server estate.
  • Excellent Scripting skills within Powershell a must.
  • Excellent knowledge of virtual server and desktop environments specifically VMWare 6 (SRM) & Hyper-V..
  • Good understanding of Active Directory and permission standards.
  • Good understanding of Citrix environments, including design and Support methodologies
  • Qualifications and Training Required or Equivalent Experience :

  • ITIL principles and use of best practice processes, service support and service delivery. Aligned to ITIL.
  • Microsoft MCSE
  • Excellent technical knowledge of Windows environments.
  • Excellent technical knowledge of VMware (SRM Plans Protection Groups etc).
  • Excellent technical knowledge of Citrix, all current versions.
  • Excellent technical knowledge of file services and permission standards.
  • Understanding of efficiencies with regards to global alignment of technologies and processes.
  • Understanding and experience of MS Clustering and high availability solutions.
  • Good understanding of large corporate networks.
  • Good understanding of DNS and TCPIP
  • Understanding and experience of monitoring, deployment and management tools, including HPOM, HP Insight Management, RDP or Altiris, etc..
  • Understanding and experience of Ansible, Cloudbolt, Azzure, AWS advantages
  • Job skills & knowledge :

  • Ability to think and communicate strategically as well as operationally.
  • Excellent communication, relationship management and reasoning skills.
  • Deep knowledge and understanding of their technical discipline.
  • A demonstrable focus on service delivery.
  • Proven experience in capacity planning techniques in line with business growth.
  • A commitment to quality, operational service delivery and problem management
  • What we can offer you?

  • Working with technologies like VMware Hyper-V Citrix Cisco UCS
  • Training Offerings (Internal and External where required
  • Excellent Development path progression opportunities
  • Working hours between and 8am and 6pm GMT (8-4 or 9-5)
  • Benefits : healthcare , pension scheme, life insurance, well-being program and others
  • If you feel that this role is exactly what you are looking for, feel free to apply!

    If you apply for this role this means you agree with the following statement :

    Through my application for a role with BNY Mellon (Poland) sp. z.o.o. (the Company) I hereby authorize the Company to process my personal data for the purposes of recruitment.

    Furthermore I declare that I am aware of the voluntary submission of data and I am informed about the right to access the data and the right to correct it, pursuant to the Personal Data Protection Act of 29 August 1997 (Journal of Laws Dz.

    U No. 133, item 883) . I authorise the Company to process my personal data for future recruitment processes.

    Furthermore, I authorize BNY Mellon and its’ affiliates, Taleo (UK) Limited to process my personal data.

    BNY Mellon and affiliates registration details.-

    BNY Mellon (Poland) sp. z.o.o Registered office Swobodna 3, 50-088 Wroclaw

    The Bank of New York Mellon (International) Limited 1 Canada Square, London, E14 5AL

    The Bank of New York Mellon SA / NV 46 Rue Montoyerstraat, B-1000 Brussels, Belgium

    Taleo (UK) Limited Registered office - 78-586 Chiswick High Road, London W4 5RP, United Kingdom,

    Please note that during the recruitment process you may be asked to provide further information and supporting documents.

    The information provided may be verified and reviewed, to the extent permitted by the law, as to their veracity and accuracy.

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