Senior Operation Quality Specialist, Warsaw
Nordea Bank
Poland, Warsaw
18 d. temu

It’s an exciting time for you to join us atNordea. We are a changing company with big ambitions and together we willcreate the future of the FinTech industry.

Working with us, you will play a part inbuilding a better bank that fulfils a meaningful role in society. We aim tohelp our 11 million customers around the world improve their lives and reach theirgoals.

To do that, we are shaping thedigital transformation of banking to improve the services we deliver. Interested in coming on the journey withus?

You will be an important part of a highlyskilled team with passion forhigh quality services and great performance where we value teamwork.

As Senior Operation Quality Specialist within Dedicated services Incident (DSI) in IT Service & Support (ITSS) you ll be a part of a Global supportorganisation that supports all internal colleagues at Nordea.

The offer

In the part of ITSS where the team are belonging,we focus on Incident solving and knowledge sharing to solve reported incidents asfast as possible.

We are 9 good and competent people placedglobally in Denmark, Sweden, Norway, Finland and Poland. We act as 2nd level support for all Nordea’s employees, and we do this following the ITIL framework.

We act reactive on alreadyraised incidents and proactive regarding knowledge sharing with our ServiceDesks (1st level support) and to figure out how to limit the numberof incidents in general.

Collaboration is a vital part of the job, where you are expected tocollaborate with the Service Desks, 3rd level support, stake holdersand colleagues in general.

In DSI we take ownership of our tasks, which means that we makesure, that our colleagues get a great experience and most important get theincidents solved and avoid them happen again.

Due to ourhuge interface in Nordea, it is important that you have the courage to speak up, both related to concerns andsuccesses.

ITSS are represented in the Nordic Region and in Poland - this role is based in our new locations in Warsaw.

Who are you?

Collaboration. Ownership. Passion. Courage. The four key values that guide us in being at our best and that we expect all our colleagues to be committed to.

To build a successful career with us, you’ll work well with others and always act with the customer’s needs in mind. You love learning and trying new things, and you’re excited about bringing your ideas to the table.

You’re honest and dependable, willing to speak up even when it’s difficult, and committed to empowering others. You’re passionate about doing a great job .

As a person,you have :

  • Experience talking with end-users (also not IT experts)
  • Can-do attitude
  • Easy adaption of changes
  • Since we are a globalorganization and our corporate language is English is it important that you masterEnglish verbally and in writing.

    It will be an advantage ifyou master Finnish language as well, to handle country specific installations.

    Your background : You are technicallyskilled within different IT areas and have preferable experience from a similarposition.

    You have been working within the IT area and with IT support for atleast 3 years. Broad knowledge of Nordea’s technical platforms like,Microsoft technology (operative systems), Active Directory andOffice products is a must.

    Knowledge of the ITIL framework and our Remedytool is also a must. Other areas of knowledge can be :

  • Scripting knowledge (like PowerShell)
  • Coding knowledge of different kind
  • SCCM (system management tool)
  • Printer / Server / Network knowledge
  • You are respected and recognised for yourknowledge in the above areas.

    If this sounds like you, we look forward to welcoming you to the team!

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