Position Responsibilities Requirements :
The role of Associate Problem Manager oversees all aspects of the day to day operation of Root Cause Analysis (RCA), ensuring that all processes and activities are operated efficiently and effectively and that Customers receive the world class service they expect from FIS.
The key purpose of this role is to coordinate and manage the processes and activities that support the Associate Problem Manager process, to agreed service levels, and to assist our technical colleagues in their efforts to analyze the Cloud Services environments.
Bachelor's degree or equivalent, although comprehensive experience
Ability to display knowledge and understanding of, or formal qualification in, ITIL Service Management practices specifically related to Incident, Change and Problem Management techniques
Exceptional written and verbal English language skills
Excellent verbal, written and group communication skills; ability to communicate with technical and non-technical audiences
Ability to establish relationships with people at all levels of the organization and with external customers and a willingness to take ownership of any issue resolution process
Ability to work well in high pressure situations while coordinating resources across various teams to resolve production incidents
A wide degree of creativity and self-direction is expected and required
Decision maker with an operational outlook
This position may be required to work outside of normal business hours on some occasions to continue troubleshooting critical support issues
Technical and functional knowledge of Cloud Services and the FIS Treasury, Payments and Receivables product suite
Clear organizational awareness and knowledge
Ability to function independently, and collaborate closely with business and technology owners against tight deadlines
FIS™ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-
keeping. FIS’ more than 53,000 worldwide employees are passionate about moving our clients’ business forward. Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe.
FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
The EEO is the Law poster is available and
For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer : In developing this job description care was taken to include all competencies needed to successfully perform in this position.
However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.
All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
As part of the selection process this role may require an assessment to determine suitability