The LMS Administrator provides high quality support for the learning services team. This role manages complex requests to be executed on in the Learning Management System.
The LMS Administrator also handles troubleshooting, reporting, and client consultation requests. This role uses GXP-related systems in support of clinical, biometrics, regulatory affairs, medical affairs, manufacturing, and quality assurance functional areas.
Upload and test content (eLearning, documents, etc.)
Create Instructor Led Training and On the Job Training
Build complex Curriculums and Programs
Edit and revise item details in the learning management system (LMS)
Respond to and troubleshoot inquiries related to training courses issues
Setup and manage assignment profiles and direct assignments
Manage rosters and end user transcripts
Accurately pull and manage reporting subscriptions
Assist learners as the initial point of contact by answering inquiries and providing immediate resolution or careful redirection to escalated support resources
Support operational processing activities
Collaborate with the Senior LMS Administrator to resolve learner issues in a thorough and timely manner
Perform back-office transactions in support of the LMS Systems.
Participate in User Acceptance Testing, when necessary
Achieve stated performance measures and adhere to established customer service standards. Perform special projects as assigned and managed by a manager.
Previous experience (2+ years) in learning, general human resources or customer service preferred
Experience working in a call center or HR shared service center preferred
Ability to deliver excellent customer care
Critical thinking, problem solving, and judgment skills
Service-oriented attitude and willingness to learn
Good listening skills and patience to work with all types of employees
Ability to maintain a positive attitude
Bachelor’s degree or similar background