Common Services Practice Lead
Kraków, Małopolskie, Poland
16 d. temu

Tasks :

  • Drive Common Services practices within our delivery organization across GBS hubs and front office locations
  • Initiate and drive transformation / cross-functional projects triggered both locally and globally resulting in more efficient, cost effective and increase quality of processes
  • Drive change projects improving the way we work (quality and cycle time) and increasing employee and customer satisfaction via Common Services Practices
  • Collaborate with various stakeholders to ensure that our actions reflect the highest levels of integrity, safety and responsibility to our customers and shareholders.
  • Advance a broad, holistic and customer centric view of our organization
  • Actively enable the GBS functions (Finance, HR, and Procurement) to deliver against functional targets
  • Build a culture of delivering sustained improvements
  • Lead activities to foster change that transforms our business processes, behaviors and culture to deliver sustained improvements
  • Support the center to develop global and automated tools and applications;
  • Drive reengineering activities towards an integrated and automated process;
  • Continuous improvement.
  • Assure appropriate standards are established and achieved within our business
  • Requirements :

  • Global GBS Shared Service Center environment experience
  • Vast experience in Program Management and leading / coach project managers to successfully deliver their project
  • Expierience in leading global Transformtion projects
  • Experience in working in virtual global teams and matrix organizations
  • Experience in managing employees in a virtual environment
  • Extensive experience planning and deploying business and / or IT solutions preferably in one of the following areas : Finance, Human resource and / or Procurement
  • Proven track record of managing big scale, complex & cross-functional projects (preferably transition and / or transformation projects)
  • 15+ years’ experience in project management, ideally PMI or agile certified
  • Green belt experience plus Lean Six Sigma or any relevant methodology (black belt experience as value add but not mandatory)
  • Stakeholder management / communication skills
  • Robotic process automation experience and detailed experience in analytics, desktop or any other kind of automation like VBA skills, etc.
  • Experience in defining SLAs (Service Level Agreements) to measure Shared Service Center delivery organizations / hubs
  • Vast knowledge in the area of Robotic Process Automation (RPA) and / or Performance Measuring of GBS Shared Service Centers
  • Experience in managing a GBS delivery organization in a Shared Service Center (nice to have)
  • Strong analytical skills and financial acumen including budget and project controlling expertise
  • Proven Leadership skills
  • Hands-on mentality
  • Enthusiastic with positive attitude towards change
  • Ability to work effectively in diverse, foreign and multi-cultural environments
  • Required skillset :

  • Program- / Project Management experience-
  • Very good understanding of the Shared Services business model (and variations)
  • The ability to recognize structural issues within the organization & functional interdependencies
  • The ability to apply architectural principles to business solutions
  • The ability to develop business cases and high-level plans that can be used for future analysis and decision making
  • Exceptional communication and engagement skills and the ability to communicate appropriately at all levels of the organization;
  • this includes written and verbal communications as well as visualizations including communication with external parties (e.g. service providers)

  • Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus
  • Strong situational analysis and decision making abilities
  • Can do and problem solving attitude
  • Good interpersonal, social and presentation skills, and an ability to build internal and customer working relationships quickly
  • Ability to work with multiple cultures, and in mixed teams
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