is leading the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries.
With global presence in over 100 countries, Schneider is the undisputable leader in Power Management Medium Voltage, Low Voltage and Secure Power, and in Automation Systems.
We provide integrated efficiency solutions, combining energy, automation and software.
We believe that
and partners make Schneider a great company and that our commitment to Innovation, Diversity and Sustainability ensures that
everywhere, for everyone and at every moment.
Join Schneider Electric and power your career
Discover the possibilities to work for an international, dynamic and responsible company that promotes the development of their employees worldwide.
Every day we strive to ensure that our employees work on their personal goals and in this way can shape their careers. Discover how our value and unique position allows you to choose Schneider Electric as (future) employer!
For the Nordics countries we have a Commercial, Logistics and Administrative support organization set-up in Warsaw, Poland.
This team is led based on the Scandinavian management style, in which empowerment, trust, pragmatism and accountability are key and go together with a strong result, people and development orientation
We are looking for a
Customer Care Center Specialist Sweden (location Warsaw, Poland)
who is motivated to contribute to the growth of Schneider Electric. You will report to the Team Leader Commercial Support Sweden.
In this position you are the first point of contact for the commercial support in the entire sales process of the Swedish organization.
You do this via telephone, email and online channels such as chat, web and portals for both Schneider Electric customers and partners.
Your responsibilities :
You are the first point of contact for all questions from internal and external customers via different channels, covering also basics of technical support.
You maintain contacts between customers, technical support, after-sales and sales teams in the Swedish organization and the Logistic Center in Orebrö, Sweden
You are the back-up for your colleagues in the other Nordics teams and are supporting in (new) digital tools & projects and actively promote those to customers
What is helpful to be successful in this role :
Good command of the Swedish and English language in word and writing other Scandinavian language is a strong asset
Bachelor’s Degree or completed technical education and / or experience in technical environment or logistics
Strong service and team oriented attitude, but also ability to work independent
Ability to work in a dynamic and changing environment
Knowledge of and experience in SAP and CRM (Salesforce) is an asset.
What do we offer?
Exciting job in an international company, with opportunities to lead and contribute to different projects & actions (e.
Wide choice of benefits (sports card, lunch vouchers, medical care, life & group insurance, holidays & languages subsidiary)