Customer Care Centre Specialist Sweden
Schneider Electric
Warsaw MZ, PL
30 d. temu

Schneider Electric

is leading the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries.

With global presence in over 100 countries, Schneider is the undisputable leader in Power Management Medium Voltage, Low Voltage and Secure Power, and in Automation Systems.

We provide integrated efficiency solutions, combining energy, automation and software.

We believe that

and partners make Schneider a great company and that our commitment to Innovation, Diversity and Sustainability ensures that

everywhere, for everyone and at every moment.

Join Schneider Electric and power your career

Discover the possibilities to work for an international, dynamic and responsible company that promotes the development of their employees worldwide.

Every day we strive to ensure that our employees work on their personal goals and in this way can shape their careers. Discover how our value and unique position allows you to choose Schneider Electric as (future) employer!

For the Nordics countries we have a Commercial, Logistics and Administrative support organization set-up in Warsaw, Poland.

This team is led based on the Scandinavian management style, in which empowerment, trust, pragmatism and accountability are key and go together with a strong result, people and development orientation

We are looking for a

Customer Care Center Specialist Sweden (location Warsaw, Poland)

who is motivated to contribute to the growth of Schneider Electric. You will report to the Team Leader Commercial Support Sweden.

In this position you are the first point of contact for the commercial support in the entire sales process of the Swedish organization.

You do this via telephone, email and online channels such as chat, web and portals for both Schneider Electric customers and partners.

Your responsibilities :

You are the first point of contact for all questions from internal and external customers via different channels, covering also basics of technical support.

  • By doing this, you identify the needs and you respond to opportunities;
  • You offer support to customers for product price and availability questions, product selection and substitution, product warranty and technical or logistical complaints by registering the relevant information correctly and escalating to the next level of support, when needed;
  • You maintain contacts between customers, technical support, after-sales and sales teams in the Swedish organization and the Logistic Center in Orebrö, Sweden

  • You proactively interact with customers in regards to order management and with your customer focused attitude and mindset you are able to make the difference;
  • You are the back-up for your colleagues in the other Nordics teams and are supporting in (new) digital tools & projects and actively promote those to customers

    Qualifications

    What is helpful to be successful in this role :

    Good command of the Swedish and English language in word and writing other Scandinavian language is a strong asset

    Bachelor’s Degree or completed technical education and / or experience in technical environment or logistics

  • Excellent communication skills. Customer Service experience is an advantage;
  • Strong service and team oriented attitude, but also ability to work independent

  • Ability to learn quickly and general interest in learning technical and digital concepts;
  • Ability to work in a dynamic and changing environment

    Knowledge of and experience in SAP and CRM (Salesforce) is an asset.

    What do we offer?

    Exciting job in an international company, with opportunities to lead and contribute to different projects & actions (e.

  • g. CSR, charity, Employer Branding, Well-Being);
  • We value differences and offer equal opportunities for everyone everywhere;
  • Work in an international, diverse and supportive team of professionals;
  • Buddy, mentor & induction training to smoothly find your way inside our organization;
  • Opportunity to develop yourself and grow through training, experience and exposure;
  • Availability of more than 10,000 e-learnings, a well-being week and learning week;
  • Wide choice of benefits (sports card, lunch vouchers, medical care, life & group insurance, holidays & languages subsidiary)

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