Technical Support Engineer
Egnyte, Inc
Poznan, Greater Poland District , Poland
7 d. temu

Job Duties and Responsibilities :

  • Provide technical support to Egnyte's customer base and partners
  • Provide support primarily via phone, e-mail, and web conferencing tools
  • Work effectively and professionally with users who span from IT, business users, partners and executives
  • Master Egnyte's product capabilities and serve as the subject matter expert within the support organization
  • Work with Product Management, Engineering and Sales to effectively take issues to resolution
  • Participate in testing of new and updated products and provide feedback
  • Write technical documents such as service and product FAQ's, guides, and manuals
  • Must have :

  • Strong technical skills, including but not limited to : Understanding of Directory Services including Microsoft ADS and Open LDAP Familiar with network protocols, services and tools and apply troubleshooting methods Knowledge of Linux Proficient with Microsoft Office products Internet expertise (including knowledge of different browsers, plug-
  • ins, and settings) Familiarity with Support Ticket, Call Center, and Knowledgebase Systems

  • Excellent customer engagement, presentation and communication skills
  • Fluency of spoken and written command of English
  • Nice to have :

  • Salesforce.com experience
  • Good command of German
  • The Offer :

  • Salary from 4.000 up to 6.500 PLN Gross depending on skills
  • Flexible forms of employment and working hours
  • Geek friendly and energetic environment
  • Stock options how cool it’s to be the Owner
  • Multisport
  • Private medical health care
  • In-house english classes
  • Training and conferences budget
  • Team lunches and events
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