As a Desktop Support Analyst, you assist in user needs analysis, hardware and software configuration and installation and upgrades of desktop hardware and software.
The position supports restoring services, identifying and correcting core hardware and software problems.
To be successful, you will need to :
Log problem descriptions and actions taken to resolve user calls
Install software on stand-alone PCs / laptops
Follow-up with users and technical staff to ensure problem resolution and customer satisfaction
Troubleshoot hardware problems and refer to appropriate hardware support resource
Troubleshoot basic LAN problems and refer to LAN technicians when necessary
Troubleshoot application problems
Research technical problems / issues
Scan hard drives for viruses
Write technical documentation for users and Help Desk team
Qualifications include :
Bachelor's degree in Computer Science or equivalent work experience.
Working knowledge of Local Area Networks (LAN) and mainframe systems.
Ability to use standard desktop tools effectively, including Microsoft Office, Lotus Notes and Outlook
Client service skills
Analytical and problem solving abilities
Verbal and written communication skills in English
Availability to work afternoon hours : 14-22
What We Offer :
A collaborative environment that enables you to step outside your role to add value wherever you can
Direct access to clients, information and experts across all business areas around the world
Opportunities to grow your expertise, take on new challenges, and reinvent yourself without leaving the firm
A culture of inclusion that values each employee’s unique perspective
High-quality benefits program emphasizing good health, financial security, and peace of mind
Rewarding work with the flexibility to enjoy personal and family experiences at every career stage
Volunteer opportunities to give back to your community and help transform the lives of others