The Customer Service Advisor is responsible for handling customer queries (phone and e-mail) and supporting individual and business clients in both incoming and outgoing communication.
There are no sales involved.
fluency or very good knowledge of German
good knowledge of English
computer literacy, excellent written and verbal communication skills
general IT knowledge (Windows, MS Office, Internet Explorer)
commitment to customer service
proactive and positive approach
responsibility in processing customers' data (business and individual customers)
ability to multitasking
experience in working with business clients or a call center experience would be an advantage
arvato Polska is a subsidiary of arvato AG, an international outsourcing provider, eploying over 60 000 People in more than 40 countries.
The Polish branch of arvato employs over 2500 people in 10 locations. Together with a global leader in the IT industry, we are currently developing our Contact Centre Projects in Szczecin.
opportunity to gain experience in a large multinational company
support in relocating including relocation allowance
benefit system including sports, medical and leisure
friendly and supportive work environment
access to career paths within company structure via internal promotion systems