Process Improvement Coordinator
Credit Suisse
Wroclaw, Wroclaw, Polen
13 d. temu

We Offer

Quality Management team as a part of Continual Support Improvement team is a global function responsible for ensuring consistency across End Users Support Services (EUSS) in delivering efficiencies, improvements and operational performance.

The team is responsible for :

  • Analysis of EUSS key work drivers to identify opportunities for product improvement.
  • Manage service quality improvement.
  • Introducing consistent measures across EUSS.
  • Instilling a culture of continuous improvement throughout the organisation.
  • Support all ITIL processes.
  • Reducing costs throughout our global organisation by driving efficiency and consistency.
  • Key individual activities :

  • As a part of global working groups drive / deliver consistent request management standards.
  • Handle the delivery of request management utilisation across EUSS.
  • Present key work to stakeholders through various meetings.
  • Based on ticket analysis identify repetitive issues, service improvement possibilities and left shift / automation opportunities.
  • Measure impact upon successful delivery.

  • Develop a solid network of internal contacts with self-promotion and positive exposure.
  • Participate in projects and initiatives run within organization.
  • Open to discussing flexible / agile working.

  • Master's degree or equivalent work experience.
  • Extensive analytical capabilities (strong situational analysis) and attention to detail.
  • Confident Presentation skills ability to present to business clients and stakeholders.
  • Written communication you are able to produce clear, understandable and unambiguous documentation and emails.
  • Be self-motivated and have the capacity to generate own workloads.
  • Ability to learn new business situations and technology quickly.
  • Happy with challenging / changing environment. You possess the ability to work under stress.
  • Ability to work independently, handle small and complicated tasks as well as long term projects whilst handling time effectively.
  • Excellent Teamwork and communication / information sharing.
  • At least ITIL v3 foundation.
  • We seek enthusiastic people who will add fresh perspectives and we offer opportunities to those keen to succeed paired with on-
  • going training and support.

    For more information visit Technology Careers.

  • Charity days
  • Training and development
  • Other optional

  • Language training course
  • Mentoring
  • Family nursery and kindergarten funding, gift vouchers for Christmas
  • Parking allowance
  • Health promotion : Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.)
  • Employee discounts on various products and services (event tickets, consumer products, etc.)
  • Relocation package
  • Employee Referral Program
  • Flexible work schedule and working from home (home office)
  • If you apply for this role this means you agree with the following statement :

    Through my application for a role with Credit Suisse (Poland) sp. z.o.o. (the Company) I hereby authorize the Company to process my personal data for the purposes of job recruitment.

    Furthermore I declare that I am aware of the voluntary submission of data and I am informed about the right to access the data and the right to correct it, pursuant to the Personal Data Protection Act of 29 August 1997 (Journal of Laws Dz.

    U No. 133, item 883) . I authorize Company to process my personal data for future recruitment processes.

    Furthermore, I authorize Credit Suisse Group AG and its’ affiliates, Taleo (UK) Limited, cut-e AG Kleiner Burstah 12 and milch & zucker The Marketing & Software Company AG to process my personal data.

    Credit Suisse and affiliates registration details.-

    Credit Suisse (Poland) sp. z.o.o Registered office - 1 Icchoka Lejba Pereca street, 00 - 849 Warsaw

    Credit Suisse Group AG Registered office - Paradeplatz 8, 8001 Zurich, Switzerland and its’ affiliates

    Taleo (UK) Limited Registered office - 78-586 Chiswick High Road, London W4 5RP, United Kingdom,

    Cut-e AG Kleiner Burstah 12 Registered office - 20457 Hamburg, Germany and

    Milch & Zucker The Marketing & Software Company AG Registered office - Küchlerstraße 1, 61231 Bad Nauheim

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