Quality Management team as a part of Continual Support Improvement team is a global function responsible for ensuring consistency across End Users Support Services (EUSS) in delivering efficiencies, improvements and operational performance.
The team is responsible for :
Analysis of EUSS key work drivers to identify opportunities for product improvement.
Manage service quality improvement.
Introducing consistent measures across EUSS.
Instilling a culture of continuous improvement throughout the organisation.
Support all ITIL processes.
Reducing costs throughout our global organisation by driving efficiency and consistency.
Key individual activities :
As a part of global working groups drive / deliver consistent request management standards.
Handle the delivery of request management utilisation across EUSS.
Present key work to stakeholders through various meetings.
Based on ticket analysis identify repetitive issues, service improvement possibilities and left shift / automation opportunities.
Measure impact upon successful delivery.
Develop a solid network of internal contacts with self-promotion and positive exposure.
Participate in projects and initiatives run within organization.
Open to discussing flexible / agile working.
Master's degree or equivalent work experience.
Extensive analytical capabilities (strong situational analysis) and attention to detail.
Confident Presentation skills ability to present to business clients and stakeholders.
Written communication you are able to produce clear, understandable and unambiguous documentation and emails.
Be self-motivated and have the capacity to generate own workloads.
Ability to learn new business situations and technology quickly.
Happy with challenging / changing environment. You possess the ability to work under stress.
Ability to work independently, handle small and complicated tasks as well as long term projects whilst handling time effectively.
Excellent Teamwork and communication / information sharing.
At least ITIL v3 foundation.
We seek enthusiastic people who will add fresh perspectives and we offer opportunities to those keen to succeed paired with on-
going training and support.
For more information visit Technology Careers.
Training and development
Language training course
Family nursery and kindergarten funding, gift vouchers for Christmas
Health promotion : Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.)
Employee discounts on various products and services (event tickets, consumer products, etc.)
Employee Referral Program
Flexible work schedule and working from home (home office)
If you apply for this role this means you agree with the following statement :
Through my application for a role with Credit Suisse (Poland) sp. z.o.o. (the Company) I hereby authorize the Company to process my personal data for the purposes of job recruitment.
Furthermore I declare that I am aware of the voluntary submission of data and I am informed about the right to access the data and the right to correct it, pursuant to the Personal Data Protection Act of 29 August 1997 (Journal of Laws Dz.
U No. 133, item 883) . I authorize Company to process my personal data for future recruitment processes.
Furthermore, I authorize Credit Suisse Group AG and its’ affiliates, Taleo (UK) Limited, cut-e AG Kleiner Burstah 12 and milch & zucker The Marketing & Software Company AG to process my personal data.
Credit Suisse and affiliates registration details.-
Credit Suisse (Poland) sp. z.o.o Registered office - 1 Icchoka Lejba Pereca street, 00 - 849 Warsaw
Credit Suisse Group AG Registered office - Paradeplatz 8, 8001 Zurich, Switzerland and its’ affiliates
Taleo (UK) Limited Registered office - 78-586 Chiswick High Road, London W4 5RP, United Kingdom,
Cut-e AG Kleiner Burstah 12 Registered office - 20457 Hamburg, Germany and
Milch & Zucker The Marketing & Software Company AG Registered office - Küchlerstraße 1, 61231 Bad Nauheim