WE ARE LOOKING FOR A NEW COLLEAGUE :
Investing & Advisory Product Specialist (Asset Management)
YOU AND YOUR TEAM
The I&A Product Specialist is a member of the EMEA Product Specialist team, which provides support directly to a select set of Thomson Reuters’ most important, as well as second and third level support for any unanswered application queries from Customer Support.
Queries are typically for advanced analytical products, but can consist of account-related requests as well. Specialists serve as the client advocate in assisting in their every need, including expediting any client service issues.
I&A Specialists rotate through shifts Monday Friday. Queue support methods Specialists cover include phone, e-mail, and chat.
WHY IS THIS JOB IMPORTANT?
Product Specialists are a key and invaluable link between our Services / GTM (Sales) / Product Management teams, and our clients.
Combining an understanding of the financial services industry with expertise in our product offerings, Specialists assist our clients in their every need including streamlining the research and analysis process, locating the correct teams to provide product and content support, how-
to training, advocating for the client, and expediting all client requests. We offer an unparalleled level of service along with insight into the intricacies and functionality of the Thomson Reuters applications we support.
As part of the I&A Specialists Team, you'll join a team that is committed to industry-leading service, working closely with our various stakeholders (Customer Support, Sales, Product Management).
SOME OF DAILY TASKS YOU WILL PERFORM :
WHAT DO YOU NEED TO BRING?
YOU WILL BE EVEN MORE COMPETITIVE IF :
Client-facing experience; Exceptional communication skills, both verbal and written; Excellent problem-solving skills; Strong knowledge in a wide-
array of Thomson Reuters products and content; Ability to work under pressure.
YOU RECEIVE :
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers.
As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences.
With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world.
Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.
Thomson Reuters is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.