Desktop System Administrator - SME
Credit Suisse
Wroclaw, Wroclaw, Polen
5 d. temu

We Offer

Group Chief Technology Office (CTO) is a global organization within IT that provides infrastructure services to the Bank.

We provide commercially high-reaching products, new technology and services that enable engineered performance, information analysis, data management and transaction processing.

We have a proven track record of delivering reliable, creative solutions to our clients. We offer a dynamic and state-of-

the-art smart working office environment, promote flexibility on work and value diversity. A chance to create and craft a network with positive relationships.

CTO has significant footprint in Wroclaw (500+ FTE). We’re planning to continue our talent growth and develop maturity for the next years.

We are happy to offer you exciting and challenging opportunities on a variety of large-scale projects around the Globe.

A L3 Desktop System Administrator is responsible for in depth technical troubleshooting of issues on a Corporate desktop and overall governance of the Desktop Environment and Operational Activities.

Ownership of the desktop environment includes OS and Core Applications Responsibility for stability (patching, software version upgrades, bug-

fix releases etc), license and access entitlement. Solving issues that appear in the desktop environment of a high priority or impact, or remain unsolved by L2 Desktop Support Teams.

The goal of the team and individual is to deliver a stable desktop operating environment through the efficient and effective execution of changes, handled user problems and ownership of production product lifecycles.

In addition collaboration and partnership with our Engineering Team / Product Management is critical to the success of this role.

The role will be also strongly involved in Endpoint Protection solutions, such as Avecto, McAfee, Lumension, Tanium etc.

  • Support and maintenance of software distribution tools (SCCM)
  • Support and maintenance to 2nd layer Core Applications and Endpoint Protection products in global environment (Tanium, McAfee, Lumension)
  • Change management, preparation and implementation of changes in global infrastructure, monitoring
  • Remote investigation, resolution and critical issue of major Incidents and Problems affecting the desktop environment
  • Technical excellence in the ability to diagnose and resolve software and backend infrastructure issues
  • Ownership of Major incidents and technical issues from IT Support Teams affecting the desktop platform
  • Collaboration with cross-technology peer-groups, with a focus on root-cause analysis
  • Work closely with Global Support Center and L2 Desktop Support teams to continuously improve / promote L0, L1, and L2 fault-resolution
  • Support all ITIL processes, in particular the Incident, Problem, and Change Management processes
  • The role requires support of global environment which requires individuals to work off "Poland office hours" on a rotational basis (once for a quarter)
  • Open to discussing flexible / agile working.

    You Offer

  • You have bachelor’s Degree or equivalent work experience
  • Proven exposure and experience in large enterprise managed desktop and server environments
  • Very good command of English is a requirement, very good interpersonal skills
  • You have experience with security EndPoint Protection products
  • Scripting skills (Visual Basic and Powershell)
  • Do you have experience with incident and change management processes?
  • Solid troubleshooting & analytical skills
  • SQL skills nice to have
  • Software distribution / deployment experience / knowledge
  • Advanced Excel skills (e.g. pivot tables, macros)
  • Solid documentation skills, including PowerPoint presentation skills to deliver a key message, advanced MS Office skills
  • Solid interpersonal skills, customer / stakeholder orientation, self-motivation, and the ability to work in a team are important
  • Ability to work independently and manage time effectively
  • Pro-activity in individual Book-of-Work management; focus, and status reporting
  • Knowledge of IT Service Management processes and IT Good Practice (e.g. ITIL), certification would be an advantage
  • For more information visit Technology Careers.

    Our benefit

  • Private medical care
  • Charity days
  • Training and development
  • Internal Mobility
  • Other optional

  • Language training course
  • Mentoring
  • Family nursery and kindergarten funding, gift vouchers for Christmas
  • Parking allowance
  • Health promotion : Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.)
  • Employee discounts on various products and services (event tickets, consumer products, etc.)
  • Relocation package
  • Employee Referral Program
  • Flexible work schedule and working from home (home office)
  • If you apply for this role this means you agree with the following statement :

    Through my application for a role with Credit Suisse (Poland) sp. z.o.o. (the Company) I hereby authorize the Company to process my personal data for the purposes of job recruitment.

    Furthermore I declare that I am aware of the voluntary submission of data and I am informed about the right to access the data and the right to correct it, pursuant to the Personal Data Protection Act of 29 August 1997 (Journal of Laws Dz.

    U No. 133, item 883) . I authorize Company to process my personal data for future recruitment processes.

    Furthermore, I authorize Credit Suisse Group AG and its’ affiliates, Taleo (UK) Limited, cut-e AG Kleiner Burstah 12 and milch & zucker The Marketing & Software Company AG to process my personal data.

    Credit Suisse and affiliates registration details.-

    Credit Suisse (Poland) sp. z.o.o Registered office - 1 Icchoka Lejba Pereca street, 00 - 849 Warsaw

    Credit Suisse Group AG Registered office - Paradeplatz 8, 8001 Zurich, Switzerland and its’ affiliates

    Taleo (UK) Limited Registered office - 78-586 Chiswick High Road, London W4 5RP, United Kingdom,

    Cut-e AG Kleiner Burstah 12 Registered office - 20457 Hamburg, Germany and

    Milch & Zucker The Marketing & Software Company AG Registered office - Küchlerstraße 1, 61231 Bad Nauheim

    Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.

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