Customer Service Advisor with French
Atos Poland GDC
Warszawa, Mazowieckie
10 d. temu

Atos Poland GDC :

  • Leader in digital services with 100,000 employees in 73 countries
  • Provider of IT infrastructure management services, systems integration, outsourcing and IT consulting
  • Official global IT partner of the Olympic and Paralympic Games
  • Almost 5000 people employed in 8 cities : Bydgoszcz, Warszawa, Wroclaw, Opole, Krakow, Gdansk, Rzeszow, Lodz Location : Bydgoszcz / Warszawa Primary Responsibilities :
  • Troubleshoots various hardware, software, and network operating problems via the phone, email, chat and remote control tools, and involves technical resources to ensure resolution.
  • Applies understanding and knowledge of information systems products and services to assist users.
  • Identifies, investigates and documents user questions and problems as well as isolating and resolving information systems problems.
  • Coordinates referrals to appropriate technical, professional, or service personnel.
  • Receives and prioritizes issues and forwards using appropriate escalation procedures.
  • All other duties as assigned. Job Requirements
  • Support must be provided in French.
  • Good understanding of English.
  • Ability to achieve Key Performance Indicator targets.
  • Must be a team player.
  • Strong problem solving abilities and assertiveness.
  • Motivation to learn and work in a service desk environment.
  • Willingness to work on various shifts (24 / 7) or business hours. Previous Customer Service / Helpdesk experience is a plus. What do we offer
  • Private medical care including dental care
  • Training and development programs
  • Foreign languages learning
  • Referral bonus
  • Private life and travel insurance
  • Medicover Benefits System (including Multisport)
  • Commuting contribution
  • Worldwide career opportunities We take care of your personal data privacy. More information about processing your personal data within recruitment process you can find on our website : https : / / / pl / polska / gdpr.
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