IT Senior Specialist GOS
Wroclaw, Poland
1 d. temu

Position Description

  • Mentor IT Analysts and IT Specialists on given expertise area
  • Be a Buddy for Entry-level Analysts on given expertise area
  • Perform configuration analysis across SAP and its associated integration points
  • Provide functional knowledge for the applications supported by 3M’s global support organization
  • Ability to resolve complex business requirements via SAP configured solutions
  • Develop functional / technical specifications for break / fix & minor enhancements and collaborate with the development organization for their development
  • Work with Subject Matter Experts to define user requirements, and translate them to functional specifications
  • Be able to explain complex issues to SAP AG if need be, e.g. in case of OSS Notes
  • Resolve Level 2 queries (i.e. break / fix, etc.) that are assigned to them by the Queue Manager
  • Accountable for end-to-end resolution of incidents; track and monitor incidents throughout the lifecycle
  • Collaborates as needed with other SAP support team members
  • Facilitates interactions and escalations with appropriate groups (e.g. 3M SAP process teams, Global Infrastructure, etc.)
  • Accountable for completion of all communication activities back to the consumer (while communication may be executed by others, case manager is accountable for the completion of communication activities)
  • Meet or exceed established SAP Support Service Level Agreement (SLA)
  • Update procedures, operation instructions, and any other documentation impacted by system changes
  • Must be able to travel internationally if needed
  • Off hours on-call support is required
  • Ensures adherence to 3M and Global Support Organization policies, guidelines, and procedures as required for the effectiveness and quality of the services provided.
  • Continuous improvement of processes and Lean Six Sigma project coordination.
  • Positively contributes to and supports team efforts and objectives.
  • Requirements :

  • Experience working on or supporting SAP eWM, GTS, TM, or WM, SD
  • Experience working with SAP Solution Manager, HP Service Manager, HP Quality Center, and IT Help Request
  • Bachelor’s Degree with an accredited University / College
  • Minimum of 5 years’ experience working with SAP
  • Must be fluent in English
  • Strong communication and presentation skills and the ability to work in a team environment
  • Experience working in a global SAP environment
  • Individual must be detail oriented, self-directed and have strong independent problem solving skills. The ability to multi-
  • task is inherent in the job responsibilities

  • Ability to develop and exercise task specific project plans with minimal supervision.
  • Practical knowledge of Lean Six Sigma.
  • Offer :

  • Attractive compensation
  • Private medical care
  • Life insurance
  • Retirement scheme
  • Multisport card
  • Opportunity to work globally as part of an international organization
  • Work in a dynamic, respectful, inclusive and friendly environment with open door policy
  • Unique organizational culture focused on collaboration and problem solving
  • Professional training and onboarding package
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