The Shared Functions Process Manager, European Shared Services (SSC), will lead the SSC operations for the European region leading the Shared Functions department that consists of three sub-
teams : Master Data Maintenance, Travel & Expenses and Scanning (Invoice Pre-Processing). This role will play an integral role in the execution, quality, and timeliness of SSC processes and tasks and will lead the teams to create a culture of innovation and performance excellence, with a strong focus on continuously improving performance, cost, and service.
The Process Manager will be part of Leadership Team of ADM EMEA Shared Services Center and will require significant expertise in managing the operations of a Shared Service Centre, while focusing on continuous innovation and improvement and strategically partnering with various stakeholders in the organization to strengthen and develop the center to continue to add value to ADM.
This position will require knowledge in SSC processes including Invoice Pre-Processing / Accounts Payable, Travel & Expenses, Master Data and potentially other cross-
functional back office and transactional processing functions. Effective communication across functions and with customers and stakeholders will be vital to the success of this role.
Be responsible for daily operations of all processes in the Shared Functions Department, ensuring that tasks are completed timely and to customer specifications
Establish goals and objectives for direct reports and assess performance against them
Set clear expectations and define development plans for all direct reports and actively monitor and coach performance
Ensure stretch goals are set for processes each month, and actively monitor and assess team performance against these goals
Establish key performance indicators and measure performance against these, in relation to the agreed level of service with customers and stakeholders
Provide input and guidance on process optimization and remediation
Work closely with cross functional teams to identify and implement improvement opportunities
Actively communicate to stakeholders and SSC Director regarding Shared Services performance, including significant accomplishments, concerns, and risks
Partner with business partners to ensure a clear understanding of business needs
Ensure compliance with all ADM policies and legal regulations, apply internal controls, and mitigate risk within SSC processes
Be responsible for the documentation of processes including standard operating procedures, training materials, and internal control documentation.
Provide information to auditors as required / requested
External Job Description - Continued The successful candidate has experience in the following areas :
At least 5 years of experience in managing within Shared Services operations
Ability to lead, direct, and motivate colleagues
Can effectively coach and develop team members
Communication skills to actively listen, clarify, lead, or channel a discussion
Ability to plan and develop ideas, and to drive change within the organization
Resource, Project Management, and organizational skills
Strong focus on servicing (internal) customers
Strong analytical abilities, initiative, and problem solving skills
High degree of organizational agility, able to handle sensitive issues with discretion
Ability to prioritize multiple work streams while remaining calm and effective under pressure
Commitment to delivering quality results and overcoming obstacles in a time-sensitive environment
Advanced knowledge of systems including Microsoft Office programs
Bachelor’s degree in Accounting / Finance or Business Administration; CPA or other similar qualification preferred
We offer :
Employment contract in a stabile international company which is a leader in its sector,
Attractive salary conditions,
Attractive benefits (private health and dental care, life insurance, sport club card, holiday co-financing, education co-financing),
Language courses financed by the employer,
Developing career path within the organization open for diversity.
If you’re ready to take a new challenge we want to hear from you today.
Please apply by sending your current CV in English at .
Please write in an e-mail subject SF Process Manager .