Client Service Specialist, Associate 2
State Street Corporation
Gdansk, Poland
19 d. temu

Purpose Of Role :

Ensure the services delivered by our Joint Ventures (JV) teams are delivered with excellent quality and on-time.

Ensure the delivery of BAU activities that have not been offshored.

Definition :

  • Joint Venture (JV) team : this refers to any company outside of State Street which has been contracted to complete designated tasks / functions on behalf of SSB
  • Oversight Control (OC) team : this refers to IMS team whose primary function is to ensure governance and control procedures exist to control and improve JV activities

    Specific Duties :

  • Establish and maintain good business relationships with our client (PIMCO) and assist with their inquiries in a professional manner
  • Establish and maintain an effective collaboration with the joint venture offshore teams as well as onshore Munich and Irvine teams
  • Track the joint venture team’s quality by monitoring their work results, external communication and observance of deadlines across a multitude of functions
  • Creation of MIS reporting for the tracking of KPIs
  • Address findings and errors in order to prevent occurrences and create written procedures where needed
  • Escalation contact for the client, several local and foreign banks, investment companies, as well as internal departments globally
  • Independent research and resolution of complex issues that may arise; liaising with various counterparts on behalf of the client
  • Support project work to conceptualize and implement new team related processes or optimize existing processes

    Specific Qualifications / Skills :

  • Good technical skills in using MS Office
  • Fluency in English required, German language skills beneficial
  • Strong organizational and communications skills as well as team orientation
  • Ability to deal with external as well as global operating parties in an efficient manner, considering cultural differences
  • Self-motivated with the strength to take control and ownership of a situation
  • Able to operate under pressure
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