Regional Reporting and Quality Assurance Manager
Kimberly-Clark Corporation
Poland-Krakow
3 d. temu

Regional Reporting and Quality Assurance Manager

Job Description

Kimberly-Clark Global Business Services (GBS) is looking for a highly motivated, strategic and influential individual to lead and coordinate all operational reporting needs and quality assurance (QA) practices for our new GBS delivery center supporting the EMEA region, based in Krakow, Poland.

Reporting to the Global Reporting and QA Senior Manager, the Regional Manager will work closely with the leadership team of the Krakow site as well as his / her peers in the Global Delivery Network to create global consistency in operational reporting and QA.

Responsible for leading a multifaceted team in driving quality initiatives.Primary functions supported are Procure-to-Pay, Order-

to-Cash and Accounting-to-Reporting. Other metrics reported will be of a financial and employee nature as they pertain to the center.

The regional manager will lead three QA analysts in Krakow and interact closely with a globally centralized team of reporting analysts.

Duties & Responsibilities :

Quality Assurance

  • Implement policies, processes and procedures to ensure global consistency around QA
  • Train and mentor operations teams on QA
  • Ensure ACL reports and other quality and control processes are run and acted upon
  • Supporting the development and effective implementation of the Quality Framework
  • Working with the Quality Assurance Management Team and key stakeholders to introduce new initiatives and ensure continued quality improvement
  • Ensuring all necessary processes are in place to identify and report on root causes of quality issues and working closely with key stakeholders to agree remedial actions where needed, supporting the delivery of consistently correct and fair customer outcomes
  • Supporting the development of department and company quality strategy
  • Supporting operational teams in their delivery of compliant processes and procedures, providing assurance that all risks are being appropriately mitigated
  • Providing appropriate challenge in order to promote fair customer outcomes
  • Reporting

  • Ensure consistency in metric calculations and reporting process; GBS global scorecard
  • Create monthly operations reports; track and report value creation
  • Advise on compliance and solutions
  • Headcount monitoring; liaison with GBS Finance Teams
  • Severity condition monitoring and alerts
  • Microsoft Office including Excel and Access, and familiarity with other tools such as SharePoint, Minitab, JMP, Tableau, etc.
  • Training

  • Direct the activities of the site training coordinator who is responsible for ensuring all employees receive the proper training in a timely fashion.
  • Requirements : Essential

    Essential

  • Educated to Degree level
  • 5+ years’ experience in relevant business function, ideally within a multicultural / global environment
  • Team Leadership experience required (Strong Build talent mind set)
  • Proven track record in relationship & stakeholder / customer management
  • Excellent communication & influencing skills ability to influence all levels of the organisation
  • CI mind-set with proven experience in application of Lean / CI
  • Highly motivated self-starting, critical thinking individual with proven success in delivering results in a changeable environment across cross functional teams
  • Travel up to 10%
  • Fluent English (written & Oral) language required
  • Desired

  • Shared services experience desired
  • Experience working with an outsourced services environment highly desirable
  • Global VISA and Relocation Specifications :

    Role will be based in Krakow

    Full time

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