Regional Reporting and Quality Assurance Manager
Kimberly-Clark Global Business Services (GBS) is looking for a highly motivated, strategic and influential individual to lead and coordinate all operational reporting needs and quality assurance (QA) practices for our new GBS delivery center supporting the EMEA region, based in Krakow, Poland.
Reporting to the Global Reporting and QA Senior Manager, the Regional Manager will work closely with the leadership team of the Krakow site as well as his / her peers in the Global Delivery Network to create global consistency in operational reporting and QA.
Responsible for leading a multifaceted team in driving quality initiatives.Primary functions supported are Procure-to-Pay, Order-
to-Cash and Accounting-to-Reporting. Other metrics reported will be of a financial and employee nature as they pertain to the center.
The regional manager will lead three QA analysts in Krakow and interact closely with a globally centralized team of reporting analysts.
Duties & Responsibilities :
Implement policies, processes and procedures to ensure global consistency around QA
Train and mentor operations teams on QA
Ensure ACL reports and other quality and control processes are run and acted upon
Supporting the development and effective implementation of the Quality Framework
Working with the Quality Assurance Management Team and key stakeholders to introduce new initiatives and ensure continued quality improvement
Ensuring all necessary processes are in place to identify and report on root causes of quality issues and working closely with key stakeholders to agree remedial actions where needed, supporting the delivery of consistently correct and fair customer outcomes
Supporting the development of department and company quality strategy
Supporting operational teams in their delivery of compliant processes and procedures, providing assurance that all risks are being appropriately mitigated
Providing appropriate challenge in order to promote fair customer outcomes
Ensure consistency in metric calculations and reporting process; GBS global scorecard
Create monthly operations reports; track and report value creation
Advise on compliance and solutions
Headcount monitoring; liaison with GBS Finance Teams
Severity condition monitoring and alerts
Microsoft Office including Excel and Access, and familiarity with other tools such as SharePoint, Minitab, JMP, Tableau, etc.
Direct the activities of the site training coordinator who is responsible for ensuring all employees receive the proper training in a timely fashion.
Requirements : Essential
Educated to Degree level
5+ years’ experience in relevant business function, ideally within a multicultural / global environment
Team Leadership experience required (Strong Build talent mind set)
Proven track record in relationship & stakeholder / customer management
Excellent communication & influencing skills ability to influence all levels of the organisation
CI mind-set with proven experience in application of Lean / CI
Highly motivated self-starting, critical thinking individual with proven success in delivering results in a changeable environment across cross functional teams
Travel up to 10%
Fluent English (written & Oral) language required
Shared services experience desired
Experience working with an outsourced services environment highly desirable
Global VISA and Relocation Specifications :
Role will be based in Krakow