Application Support
Citi
Warszawa, MA, POL
10 d. temu

Key Responsibilities :

  • Act as interface with internal customers, supported business sectors, as well as with the Technology organization in support of the Production Application Services processes
  • Act as Subject Matter Expert for specific PAS processes, by assuming key responsibility and providing professional expertise, including cooperation with all relevant internal and external stake holders
  • Manage the process for advising and escalating on any prolonged or major issues identified
  • Stay informed on and communicate recommendations for new policies and procedures to maintain efficiencies in system management
  • Manage the process to develop and maintain appropriate support procedures and Service Level Agreements (SLA) that are compliant with federal, state and corporate guidelines
  • Maintain appropriate control methods for the business units to request changes
  • Manage the other ancillary and administrative processes required
  • Qualifications :

  • IT support / IT Project / Banking / Finance / Business background
  • 5 years of experience in a Production Application Services or project management role
  • Demonstrated ability to work independently, interact effectively, with different levels of management and to operate with excellent corporate work ethics (timely, honest, respectful and considerate to co-workers)
  • Ability to maintain lasting business relationships
  • Effective communication skills to different audiences
  • Competency to adapt and work well with diverse individuals
  • Ability to motivate others to achieve performance goals
  • Capability to embrace change
  • Offer :

  • Opportunity to work in an international, multi-cultural environment.
  • Cooperation with a high quality team in a challenging area of the financial industry with one of the world's leading companies.
  • Access to the latest technologies and tools.
  • Excellent working environment
  • Competitive compensation package and excellent benefits (Multisport card, private medical care, health insurance, pension plan)
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