Team Leader AR Collections
Cognizant
Poland Dolnoslaskie Wroclaw
22 d. temu

Responsibilities :

  • Initiating collection customer calls and outreaching on assigned account base in accordance with Invoice Collection and Account Suspension Timeline by exercising good business judgment and due diligence in evaluating account solvency and ability / willingness to pay
  • Resolving customer billing disputes working with other Sales Operations personnel, Sales, Legal, and Tax departments
  • Escalating problem collection accounts to Credit & Collections and Sales management
  • Working with credit analyst on financial distress accounts
  • Negotiating payment plans for financial distress accounts (formal payment plans are approved by managers).
  • Providing Suspended account information to Write Off and Bad Debt team
  • Participating on project / process improvement as needed
  • Supporting the SDFC reporting and management team in providing reporting and analysis of aging performance as needed
  • Ensuring compliance with all company policies
  • Overseeing and review activities performed by Account Receivable Customer Service Associate
  • Managing the day-to-day activities of the team
  • Monitoring training requirement of the team and ensure SLA adherence
  • Your profile :

  • Experience of 3-5 years on accounting area as a Team Lead
  • Good English knowledge
  • Proficient in google sheets and CRM applications
  • Ability to build and maintain effective customer / client relationships
  • Attention to detail, apply judgement on the job and the ability to effectively multi-task in a deadline driven atmosphere
  • Good time management, prioritization skills and ability to work without close supervision and under pressure.
  • Good understanding of working with US customers / B2B customers, across all customer groups including very small businesses
  • Graduate with prior B2B collections experience
  • Experience of BPO will be good to have, although not essential
  • We offer :

  • Competitive salary with cafeteria benefits.
  • Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
  • Pleasant and inspiring working atmosphere.
  • Professional development and clear career path.
  • Training & development opportunities.
  • In case our offer does not suit your needs, fell free to send it to interested acquaintances or friends.Stay up to date with our website for more suitable job offers.

    If you are looking for similar positions and are interested with the company, please, do not hesitate to send us your CV anyway.

    You can help us find the right employee for further job offers.

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