Initiating collection customer calls and outreaching on assigned account base in accordance with Invoice Collection and Account Suspension Timeline by exercising good business judgment and due diligence in evaluating account solvency and ability / willingness to pay
Resolving customer billing disputes working with other Sales Operations personnel, Sales, Legal, and Tax departments
Escalating problem collection accounts to Credit & Collections and Sales management
Working with credit analyst on financial distress accounts
Negotiating payment plans for financial distress accounts (formal payment plans are approved by managers).
Providing Suspended account information to Write Off and Bad Debt team
Participating on project / process improvement as needed
Supporting the SDFC reporting and management team in providing reporting and analysis of aging performance as needed
Ensuring compliance with all company policies
Overseeing and review activities performed by Account Receivable Customer Service Associate
Managing the day-to-day activities of the team
Monitoring training requirement of the team and ensure SLA adherence
Your profile :
Experience of 3-5 years on accounting area as a Team Lead
Good English knowledge
Proficient in google sheets and CRM applications
Ability to build and maintain effective customer / client relationships
Attention to detail, apply judgement on the job and the ability to effectively multi-task in a deadline driven atmosphere
Good time management, prioritization skills and ability to work without close supervision and under pressure.
Good understanding of working with US customers / B2B customers, across all customer groups including very small businesses
Graduate with prior B2B collections experience
Experience of BPO will be good to have, although not essential
We offer :
Competitive salary with cafeteria benefits.
Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
Pleasant and inspiring working atmosphere.
Professional development and clear career path.
Training & development opportunities.
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